internet loss

wendcs

why cant i connect to internet all my other games are connected

PummyRaj

Hello @wendcs Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue in your game!

When did this issue start? What device are you using to play the game?

Can you please show me a screenshot of the message that pops-up when you are trying to log into the game?

To post back, please type your reply in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.

Talk to you soon! Have Farmtastic Day 🍓 🍐

wendcs

it started a few weeks ago I have uninstalled twice of course I lose all my gifts but they won’t increase anyway. I was on level 850ish. Now I can’t even reinstall with fb. I was having internet icon just spinning.

wendcs

QueenB

Sorry to hear about this @wendcs 😕

Tell me, which device do you play on and do you have issues with any other game?

wendcs

Play on iPhone 6 and no issues with any other game

QueenB

Ok cool, thanks for confirming @wendcs 👍

Can you please try the following on your device:

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account and see if that helps.

wendcs

Done everything you said still can’t connect to Facebook so can’t get my game back so annoying

LisbonSpain

I am having the same problem. Android app and Windows 10 app on my PC. Ive cleared cache and restarted, but no change

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/935441#Comment_935441

Hello again @wendcs 🤗

Just wondering... did you try creating a Kingdom account and log into the game through that account?

I am sorry that I could not suggest anything yesterday, as I was puzzled because, you said you have already reinstalled the game App! Usually, reinstalling works and lets us get back into the game (many months ago, I had the same problem and reinstalling worked for me)!

So, if you do not have Kingdom account, please do try creating an account and logging into the game through that and see if it works! If you have access to a PC, I would recommend you to try it on a PC rather than your iPhone!

Hope I have not confused you 😅

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/936125#Comment_936125

Hello @LisbonSpain Hearty Welcome to our wonderful King Community 🤗

I am very sorry to hear about the issue in your game!

Did you try what our game In-charge @QueenB has suggested above? Did you try to delete the Facebook App and reinstall it on your Android?

And for your Windows 10 game, I think you might have to delete the game App completely and reinstall it - after clearing the Cache / cookies, etc.,