Hello @wendcs Hearty Welcome to our wonderful King Community 🤗
I am sorry to hear about the issue in your game!
When did this issue start? What device are you using to play the game?
Can you please show me a screenshot of the message that pops-up when you are trying to log into the game?
To post back, please type your reply in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.
it started a few weeks ago I have uninstalled twice of course I lose all my gifts but they won’t increase anyway. I was on level 850ish. Now I can’t even reinstall with fb. I was having internet icon just spinning.
Just wondering... did you try creating a Kingdom account and log into the game through that account?
I am sorry that I could not suggest anything yesterday, as I was puzzled because, you said you have already reinstalled the game App! Usually, reinstalling works and lets us get back into the game (many months ago, I had the same problem and reinstalling worked for me)!
So, if you do not have Kingdom account, please do try creating an account and logging into the game through that and see if it works! If you have access to a PC, I would recommend you to try it on a PC rather than your iPhone!
This is getting ridiculously frustrating! I cant be the only person this happens to. If you havent been able to come up with a simple fix by now, anyone else has probably given up and deleted game app for good. Too bad bc it's been fun and ive spent a LOT of money.
Answers
Hello @wendcs Hearty Welcome to our wonderful King Community 🤗
I am sorry to hear about the issue in your game!
When did this issue start? What device are you using to play the game?
Can you please show me a screenshot of the message that pops-up when you are trying to log into the game?
To post back, please type your reply in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Talk to you soon! Have Farmtastic Day 🍓 🍐
- Report
1 · 1Helpful Woah! Sweet Love Hahait started a few weeks ago I have uninstalled twice of course I lose all my gifts but they won’t increase anyway. I was on level 850ish. Now I can’t even reinstall with fb. I was having internet icon just spinning.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaSorry to hear about this @wendcs 😕
Tell me, which device do you play on and do you have issues with any other game?
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaPlay on iPhone 6 and no issues with any other game
- Report
0 · Helpful Woah! Sweet Love HahaOk cool, thanks for confirming @wendcs 👍
Can you please try the following on your device:
- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account and see if that helps.
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaDone everything you said still can’t connect to Facebook so can’t get my game back so annoying
- Report
0 · Helpful Woah! Sweet Love HahaI am having the same problem. Android app and Windows 10 app on my PC. Ive cleared cache and restarted, but no change
- Report
0 · Helpful Woah! Sweet Love HahaHello again @wendcs 🤗
Just wondering... did you try creating a Kingdom account and log into the game through that account?
I am sorry that I could not suggest anything yesterday, as I was puzzled because, you said you have already reinstalled the game App! Usually, reinstalling works and lets us get back into the game (many months ago, I had the same problem and reinstalling worked for me)!
So, if you do not have Kingdom account, please do try creating an account and logging into the game through that and see if it works! If you have access to a PC, I would recommend you to try it on a PC rather than your iPhone!
Hope I have not confused you 😅
- Report
0 · Helpful Woah! Sweet Love HahaHello @LisbonSpain Hearty Welcome to our wonderful King Community 🤗
I am very sorry to hear about the issue in your game!
Did you try what our game In-charge @QueenB has suggested above? Did you try to delete the Facebook App and reinstall it on your Android?
And for your Windows 10 game, I think you might have to delete the game App completely and reinstall it - after clearing the Cache / cookies, etc.,
- Report
0 · Helpful Woah! Sweet Love HahaIm not using FB app to sign in to anything
- Report
0 · Helpful Woah! Sweet Love HahaHello again @LisbonSpain
Are you logged into the game through Kingdom account?
- Report
0 · Helpful Woah! Sweet Love HahaI guess so. When i check my profile when the game is open, i can log in with my email/password.
I dont know what you mean by "Kingdom" account.
- Report
0 · Helpful Woah! Sweet Love HahaThis is getting ridiculously frustrating! I cant be the only person this happens to. If you havent been able to come up with a simple fix by now, anyone else has probably given up and deleted game app for good. Too bad bc it's been fun and ive spent a LOT of money.
- Report
0 · Helpful Woah! Sweet Love HahaWhen i try to log on from game i get a msg that there is a connection problem. See screenshot attached
- Report
0 · Helpful Woah! Sweet Love Haha