Welcome to our community! We would like to help you resolve your problem. Please try the following steps:
1. Make sure you have the most current version of the game, which is 5.40.3. You can see this by going to your Settings and then your Apps and then Farm Heroes Saga -- there you should find your version. If it is not 5.40.3, please update and try purchasing gold bars again. If the version is correct, then...
2. Try restarting your device. Open the game and try again. If that doesn't solve the problem, please provide the following information so we can check things on our end,
What type of device are you playing on -- PC, mobile device, etc. Please give model and operating system information.
Are you playing on Facebook or King.com?
What is your user ID? You can find this number by clicking on the gear symbol and then "My profile" and then the "King" logo at the top of your profile.
What level of Farm Heroes Saga are you on?
In your reply, please tag me by typing an "@"sign followed by my player name and I will get notified of your response. I would like to know what works or what more we need to do. I am also tagging @Chicken_Slayer to see if she can offer technical advice, so please also tag her in your response.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Hello @djbkr Hearty Welcome to our Wonderful King Community 🤗
I am sorry to hear that you were experiencing an issue with your game! As it has been 2 days, since you have posted your question, is the problem solved? Were you able to make your purchase?
If it did not, what did you mean by "it never lets you to get to the credit card part"? When did this issue start and which device are you using? Is it in "Farm Heroes Saga", that you are having this issue?
The more details you provide, the better assistance we can offer! Please post your reply by typing in the comment box given below.
Hope to talk to you soon! Have a wonderful rest of the day 🍓🍓
Answers
Hello @djbkr ,
Welcome to our community! We would like to help you resolve your problem. Please try the following steps:
1. Make sure you have the most current version of the game, which is 5.40.3. You can see this by going to your Settings and then your Apps and then Farm Heroes Saga -- there you should find your version. If it is not 5.40.3, please update and try purchasing gold bars again. If the version is correct, then...
2. Try restarting your device. Open the game and try again. If that doesn't solve the problem, please provide the following information so we can check things on our end,
What type of device are you playing on -- PC, mobile device, etc. Please give model and operating system information.
Are you playing on Facebook or King.com?
What is your user ID? You can find this number by clicking on the gear symbol and then "My profile" and then the "King" logo at the top of your profile.
What level of Farm Heroes Saga are you on?
In your reply, please tag me by typing an "@"sign followed by my player name and I will get notified of your response. I would like to know what works or what more we need to do. I am also tagging @Chicken_Slayer to see if she can offer technical advice, so please also tag her in your response.
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0 · Helpful Woah! Sweet Love HahaHi and a very warm welcome to you @djbkr .
sorry about that.
i hope the experts responds is positive for you.
Best of luck and enjoy crushing 🍭🥂
https://king.com/ 🍭
#KING👑COMMUNITY 👩❤️👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬
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0 · Helpful Woah! Sweet Love HahaHi there and hope you are doing well 🤗
Have you check your payment info in your Google Play/iTunes account?
If you haven't please refer to this info for Google Play account and this for iTunes account.
Let us know if you still need further help. Thank you.😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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0 · Helpful Woah! Sweet Love HahaHello @djbkr Hearty Welcome to our Wonderful King Community 🤗
I am sorry to hear that you were experiencing an issue with your game! As it has been 2 days, since you have posted your question, is the problem solved? Were you able to make your purchase?
If it did not, what did you mean by "it never lets you to get to the credit card part"? When did this issue start and which device are you using? Is it in "Farm Heroes Saga", that you are having this issue?
The more details you provide, the better assistance we can offer! Please post your reply by typing in the comment box given below.
Hope to talk to you soon! Have a wonderful rest of the day 🍓 🍓
- Report
0 · Helpful Woah! Sweet Love Haha