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I am not getting gift box.before I had a gift box.

Chickpea1daraceChickpea1darace Posts: 4 Newbie
edited August 2020 in Support

Hi,I am not getting gift box.before I had a gift box. These days I couldnโ€™t see it.how to get that.My game is Up to dated now. Please help me

Thank u

Comments

  • PummyRajPummyRaj Posts: 13,185 Farm Moderator

    Hello @Chickpea1darace Hearty Welcome to our Wonderful King Community ๐Ÿค—

    I am sorry to say that I am not clear about the issue!

    Can you please explain "which gift box" you are talking about? Is it from a particular event OR is it "Daily Bonus" OR is it something else?

    Since you have made the title as "Farm Heroes Saga", it is confirmed that you are talking about this game only!

    Please give me more details, so that we can discuss further.


    You can post back your reply by simply typing in the comment box given below.

    Talk to you soon. Have a Farmtastic Day ๐Ÿ“ ๐Ÿ“


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  • Hey! Would you like to give us your opinion?

  • Chickpea1daraceChickpea1darace Posts: 4 Newbie

    game is over after that we r getting 3 moves in the gift box that one help for the game

  • Chickpea1daraceChickpea1darace Posts: 4 Newbie

    Hi, I have an interconnection.But I lost my internet connection showing in game.How to solve the problem. Help me please. Thank u

  • PummyRajPummyRaj Posts: 13,185 Farm Moderator

    Hello @Chickpea1darace ๐Ÿค— Thank you for the clarification about the gift box.

    One more follow up question... are you not receiving the "Ad" itself OR are you not receiving those 3 moves even after playing the Ad?


    And with regards to the "Internet Connection" -- Is it only the Farm Heroes Saga game that you are having this issue? Are all other games and Apps working fine? Can you show me a screenshot of that "no internet connection" pop-up?

    This web-page will tell you how to take a screenshot ---> https://www.take-a-screenshot.org/

    And to post the screenshot, tap on the 2nd icon you see in the bottom left corner of the comment box.

    Talk to you soon. Have a great rest of the day ๐Ÿ“ ๐Ÿ“


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  • rajdeeptbrajdeeptb Posts: 3,518 Level 5
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  • wykoonwykoon Posts: 6,093 Community Hub Moderator

    Hello and lovely day to you. Are you able to take the screenshot as per the link shared by Ms PummyRaj?

    Before that, pls try to disconnect your game from internet and reconnect back and hope it works.

    Meanwhile, please provide the details as requested by Ms PummyRaj to enable her to provide you a clearer solution.

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  • PummyRajPummyRaj Posts: 13,185 Farm Moderator
    edited August 2020

    Hello again @Chickpea1darace ๐Ÿค—

    I just saw your other post informing that "you are not receiving both".

    The Ads won't be available to all the players at all the times. These are just like the "special events", which will be sent to few groups of players at a time. When their turn is over, the feature will be moved on to another group of players. So, your turn to receive the Ads is over for now and you might have to wait for a while!

    But, always keep your game ready by installing the latest version (whenever it is available) and make sure that your device has enough storage space on your device (minimum 2 GB is recommended).


    Coming back to the issue with "internet connection" -- is your game working fine now? If the issue still persists, can you pot the other details I have asked above?

    Talk to you soon. Have a great rest of the day ๐Ÿ“ ๐Ÿ“


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