Game not loading- app version 5.43.5 iOS (Fixed)

fuzzypaws420

When I start my level on the game, the bee shows up, then the app closes. There’s no update for the app.

Lola_Pop

Hello Farmers!

I'm sorry to hear this is happening to you! 😥

We've reported it to the Studio and it looks like there is an issue at the moment regarding app version 5.43.5 on iOS (Apple devices)

The team is looking for a fix and we hope we can give you an update very soon! 🙏

Crazy Cat Lad

This issue has now been fixed!

Please update the app to the new version 5.44.6 and the game should be back on track again.

kiara_wael

https://community.king.com/en/farm-heroes-saga/discussion/309541/game-not-loading

Hi @fuzzypaws420 . Welcome to our Community

Which device are you play , on Mobile or Computer ?

fuzzypaws420

Mobile. iPad

Leny05

https://community.king.com/en/farm-heroes-saga/discussion/309541/game-not-loading

Hi i am the same problem as you FuzzyPaws420 i am fustrating cause i can't play. I love this fun and my free time i play this game. Please fix the issue.

PummyRaj

Hello @fuzzypaws420 Hearty Welcome to our Wonderful King Community 🤗

I am sorry to hear about the issue in your game!

Is this freezing issue occurring only with your Farm Heroes Saga? Do you play any other games on your iPad? If so, are they working fine?

If it is happening with all the Apps, please try the steps suggested here ---> Trouble Shooting for Apple Devices

If it is happening only in Farm Heroes Saga, I would need more details.

Please post back and let me know, so that we can discuss further.

Have a Farmtastic Day 🍓 🍓

fuzzypaws420

I only play this game through King games, but I have other games that work. It was working just fine until the level the bee showed up in my game

rajdeeptb

https://community.king.com/en/farm-heroes-saga/discussion/309541/game-not-loading

Hi dear welcome to our community

Sorry for the inconvenience.

Some times Game not Loading by Heavy Load On Storage.

Please Clean Cache Files Of Your Device. Reboot Your Device. Try After Few Minutes.

Please Read All Information Here

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device#latest

Hope This Helps

have fun

fuzzypaws420

This did not help.

PummyRaj

Thank you for clarifying that for me dear @fuzzypaws420 👍️

Since this freezing issue is occurring only in Farm Heroes -- few follow up questions...

1) Do you have the "Bonnie Booster" activated in the game? For some reason, both Bonnie and the "Bee" are not getting on well together, If one is on, the other one is freezing the game. Hence, would like to make sure that, it is not the issue.

2) What version do you have right now?

3) Which level are you playing?

4) Did you just win the "Honey Harvest" event today and because of that the Queen Bee showed up in your level? Or you did have the Bee popping in prior levels too?

I am sorry for asking too many questions. Need to make sure about everything before I can escalate the issue to the Community In-charge, when it is out of my hands and if I won't be able to assist you to solve the issue.

Talk to you soon 🙂

lauraalydiaa

Having the same problem have been since yesterday on my iPhone I used my daughters iPhone and exactly the same thing happened, there was an update yesterday it’s been happening since that wondering if it’s an Apple issue since the update as it says it’s an iPad used here?

Leny05

See i can't play. I hope you fix this issue very soon

candiwhite70

Same exact issue! I’m on iPhone and I’ve deleted and redownloaded app. Will not work.

PummyRaj

Hello @candiwhite70 @Leny05 and @lauraalydiaa Hearty Welcome to our Wonderful King Community 🤗

Looks like this an issue with the "New Update" indeed for iOS devices 😮

I am playing on iPad and did not install the update yet. I guess that's why, my game is working fine! The version I have is 5.43.5

Can you all please give me the version number you have right now and your game ID number?

To find the ID number ---> When you are on game Map screen, tap on the "Settings" (the Cog Wheel) -- click on "My Profile" -- click on the "King Emblem" that is located at the top of the screen -- the number you see is your ID number -- please copy & paste it here.

I am escalating this issue to the Farm Community In-charge, so that they can report to the Studio as soon as they come back to work tomorrow.

@fuzzypaws420 Please ignore the details I have asked above. But, please do post the Version you have currently and your ID number.

Will give you the update as soon as I know something OR our Community In-charge will post their comment.

Thanks a lot to all of you for raising this issue and for your patience 🙏

fuzzypaws420

I have no idea what the Bonnie booster is, I’m on level 228 and version 5.43.5 And I did just win the honey harvest . This is the first time having the bee

candiwhite70

Version 5.43.5

User ID 1034239562

fuzzypaws420

My user ID is 3788885383