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Game not loading when Queen Bee appears

SystemSystem Posts: 1,166 Community Manager
in Support
This discussion was created from comments split from: Game not loading- app version 5.43.5 iOS (Reported to the Studio!).
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Comments

  • JujuK76JujuK76 Posts: 3 Newbie

    Hi All,

    I'm experiencing the same problem. I am using a Huawei P30lite phone. The version of my game is 5.42.2 - Updated 14 August. My Game ID is 11495588157. I have more than enough memory on my phone. I have never experienced this problem.

    That for your help in advance.

    J

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  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 13,184 Farm Moderator

    Hello @JujuK76 Hearty Welcome to our Wonderful King Community πŸ€—

    Since you are using an Android device, the issue must not be with iOS devices, but the "Bee" itself!

    Thank you very much for providing the needed details πŸ™


    @fuzzypaws420 Thank you for clarifying about the version.

    I am noticing that players are having different versions. So, the reason for the issue does not look like latest version being installed!

    Can you please provide your game ID number also? (I have given the steps to find it in my above comment)

    I did escalate the issue to the Community In-charge. Will update you all, once I find out any info.

    Thank you for your patience πŸ™


    Signature - Moderators 2021 FHS PummyRajpng
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  • JujuK76JujuK76 Posts: 3 Newbie

    Thanks for the feedback @PummyRaj, the Bee never gave me problems before. The game kicks me out 3 seconds after the crops and sheep have been placed on the board and the bee making her appearance. I'm on level 1525 currently. Even the "Summer Paradise" challenge is kicking me out.

    I hope I don't lose my boosters once they sort out the problem. Bonnie booster is currently not in play so I will need all the help I can get to win the next level with the highest score😊.

    Thanks again πŸ™

    J

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  • rajdeeptbrajdeeptb Posts: 3,518 Level 5
    https://community.king.com/en/farm-heroes-saga/discussion/comment/1006992#Comment_1006992

    Hi dear welcome to our community

    sorry for the inconvenience.

    Please Read All information here πŸ‘‡

    76tj4xww5qu4.png


    We are sorry to hear that you are experiencing a problem with your game crashing / loading, follow our guides below to get you back on track!Β 


    Please select the platform that you are playing on!Β 


    Facebook

    King.com

    MS Windows 10 App

    hope this helps

    have fun

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  • JujuK76JujuK76 Posts: 3 Newbie

    Thank you King Community for your speedy & kind assistance. My game is back on track and working perfectly πŸ˜ŠπŸ˜ŠπŸ™πŸ™.

    I received the notification to updated my game, did that and now it fine.

    Thanks again πŸ™

    J

    Flag · Helpful Woah! 2Sweet 1Love Haha
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