I got a new cell phone and lost my progress. I have never had that problem before.

KariF

I got a new phone and lost my progress.

aijaziqbal

https://community.king.com/en/farm-heroes-saga/discussion/312895/i-got-a-new-cell-phone-and-lost-my-progress-i-have-never-had-that-problem-before

Hi and welcome to the community.

Very sorry about that but dont worry changing device will not cause you to lose your progress. So tell us did you saved your game through facebook or king account. If yes then just log out, restart your device and login again and try to play and complete a level as sometimes it takes a little time to perfectly sync the process.

But if you didnt save your progress through either king account or facebook then please provide us your game id and we will request our CM to manually recover your progress.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks and have a lovely day ahead.😀

Diamond Lim

https://community.king.com/en/farm-heroes-saga/discussion/312895/i-got-a-new-cell-phone-and-lost-my-progress-i-have-never-had-that-problem-before

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Farm Heroes Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a farmtastic day! 😊

kiara_wael

https://community.king.com/en/farm-heroes-saga/discussion/312895/i-got-a-new-cell-phone-and-lost-my-progress-i-have-never-had-that-problem-before

Hi and Welcome to our Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Or please report this to our Player Support Team here

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/312895/i-got-a-new-cell-phone-and-lost-my-progress-i-have-never-had-that-problem-before

Did you remember to connect the game app on your new phone to your Facebook or King account so your progress can sync?