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Loading issues on PC

parisanneparisanne Posts: 6 Level 2
edited January 19 in Support
Hello, I have been playing farm heroes saga for a very long time on PC (windows 10) and for a month it has been impossible to connect (see image). What do I have to do ? Thank you. Anne


Answers

  • Freddy_FalknerFreddy_Falkner Posts: 43,711 Candy Moderator

    @parisanne Hi and welcome, Please check you de vice and browser are up to date and clear the browser cache entirely. restart your device and log back in and see if this solves your issue

    If not try using a different browser to see if this still occurs

    As you use a windows 10 PC you can download the game app from the microsoft store as this is a much more stable platform to play

    Thank you

  • Hey! Would you like to give us your opinion?

  • Miss_DaniMiss_Dani Posts: 10,605 Friends Moderator

    廾𝗂 @parisanne, welcome to the Community!



    ℹ️ Take a look at the info provided in the link below, select the device you are playing on & follow the steps described therein.






    🍭  #KɪɴᴅɴᴇssIsFʀɪᴇɴᴅs  .  #FʀɪᴇɴᴅsIsTʜᴇGᴀᴍᴇ  🍭


  • wykoonwykoon Posts: 5,841 Community Hub Moderator

    Hello there @parisanne and good day to you.

    As you're having loading issue of the game played via PC, please refer to the steps below in addition to Mr Freddy's recommendations.

    Please first try the following steps:

    • First of all, try playing in another browser (E.g if you are using Microsoft Edge for example, then try Google Chrome, Mozilla Firefox, or Opera and vice versa. Our games support Google ChromeMozilla Firefox , Microsoft Edge and Opera.). 
    • Now please visit this link for help in clarifying whether your browser is indeed all up to date.  If the browser is not up to date then simply click on the Update button to install the latest version. 
    • You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
    • I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the browser performance. 
    • Now make sure that you clear the cache regularly.

    Here is a useful video that will show you how to perform these steps.

    More further information about HTML5 please check out this page here

    Please let us know whether the above works and if you need help with other issues in the game.

    Thank you ☺️

    New to this Community? 🤔Here's a guide to help you 🧭

    Do you have any issue with the game? ⚙🛠 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)

    For non-English speakers, head to our International Corner 🗺

    Just Play. Have fun. Enjoy the Game 💕


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