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Is there a problem with Farm Heroes Saga no longer loading?

XmasBaby1225XmasBaby1225 Posts: 8 Level 2

I have been playing this game for years and this only started about one week ago. It gets up to the page which says "loading" and then freezes on that page. So, I am no longer able to play this game. I have completely cleared my cache and still nothing. Any suggestions? Very upset!

Answers

  • PummyRajPummyRaj Posts: 13,453 Farm Moderator

    Hello @XmasBaby1225 πŸ€— A Warm Welcome Back to our Wonderful King Community!

    I am sorry to hear that you are not able to play your game!

    Are you playing on a Computer OR a mobile device? I have checked the game on my laptop on different browsers, and the game is working fine without any issues!

    By any chance, are you playing on "Facebook Game Room"? Have you tried on a different browser? If not, can you please try it and let me know?

    Hope to talk to you soon! Have a Farmtastic rest of the day and a great week ahead πŸ“ πŸ“ πŸ“


    Signature - Moderators 2021 FHS PummyRajpng
  • Hey! Would you like to give us your opinion?

  • XmasBaby1225XmasBaby1225 Posts: 8 Level 2

    Hello! Thanks for your quick response!

    Yes, I am playing on a brand new Dell laptop. I usually like playing on Firefox, but I have also tried Google Chrome and Microsoft Edge. None of those 3 browsers work. Now, I just want to once again mention that I have been playing Farm Heroes Saga since 2013 and I have never had a problem like this.

    Just as an experiment, I tried loading all of the games, on all 3 browsers and the only ones I am able to play at this point, is Bubble Witch and Diamond Digger. So, all of the other games get to the "loading" page and freeze on that page, just exactly like Farm Heroes Saga.

    Also, with Blossom Blast I get the following message: "We are experiencing an error and doing our best to fix it. Please try again in a moment." I did try again and received the same message.

    So, what the heck is going on?! I am so frustrated!

    Thanks for listening! Have a great week!

  • Lady_ChooLady_Choo Posts: 14,020 Farm Moderator

    Hi and Good evening. You are a long term player like me then.

    It sounds as though something is stopping the games loading, as its not typical of any major issues we have right now. I am playing on pc myself and have had no issues and the forum hasn't been flooded with complaints. So that's hopefully not a bad thing.

    Is it saying anything about Flash? As regards FHS, if you have a new pc I am assuming its running windows 10? Have you tried downloading the app from the Microsoft store to see if that works (as a bonus you often get events appear on that version too) As regards the browser version are you playing via Facebook or King.com? The Facebook version was changed to html a little while ago as flash ended and I know that bubble witch 3 is now only available on devices after a certain level. I am not entirely sure what happened on King.com as I know there were some issues on there for a while. but perhaps @PummyRaj can remember if it was resolved or not.

    Can you add any screenshots or videos to show what's happening?



    Keep social distancing πŸ₯• Stay Local no trips to Barnard castle! πŸ₯• Protect your loved ones πŸ“ Hands face space πŸ“Β 
    πŸ₯Life's not about counting chickens. Unless they all escape their coop of course! 🐀
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    Farm heroes addict collecting cropsies since 2013.Β 

  • XmasBaby1225XmasBaby1225 Posts: 8 Level 2

    Hello! Yes, I am a long term player (addict), as Farm Heroes Saga is my favorite game! Although, I do enjoy the other games, also.

    As I originally mentioned, this problem only started a little more than a week ago. Up until then, all the games worked just fine. It does not mention anything about Flash, as it is no longer needed. Yes, my new laptop is running Windows 10. Yes, I did end up downloading FHS from the Microsoft store and am playing it that way. I play the browser version on King.com.

    I have taken screen shots of all the games that I am no longer able to play and am including them here...

    Thanks again!

    FROZEN screen shots are in the following order: FARM HEROES SAGA / CANDY CRUSH SAGA / FARM HEROES SUPER SAGA / CANDY CRUSH SODA SAGA / PAPA PEAR SAGA / BLOSSOM BLAST SAGA


  • Lady_ChooLady_Choo Posts: 14,020 Farm Moderator

    Thank you for the update, @PummyRaj has brought it to the CMS attention as I was off sick yesterday. I know we had one other instance but after they cleared cache and cookies is fixed itself.

    I don't know the status of the update about the king site so I'm waiting for a response as our farm Queen is off poorly right now, one of the other CMS is looking into it πŸ™‚



    Keep social distancing πŸ₯• Stay Local no trips to Barnard castle! πŸ₯• Protect your loved ones πŸ“ Hands face space πŸ“Β 
    πŸ₯Life's not about counting chickens. Unless they all escape their coop of course! 🐀
    New contests! πŸ“ Β Win boosters in the Farm Heroes areaΒ πŸ“ Win beans 🐀

    Farm heroes addict collecting cropsies since 2013.Β 

  • XmasBaby1225XmasBaby1225 Posts: 8 Level 2

    Hello! Well, it has been over a week since I last heard from someone...

    Just to update you, I have once again cleared the cache and cookies, (2nd time now), to no avail. The above-mentioned games still freeze on the "LOADING" page. I just cannot get seem to get past that page. I have waited as long as 30 minutes and it just stays on the loading page.

    I have downloaded all of the games available on Microsoft, just so I can continue to play those, but Farm Heroes Super Saga and Blossom Blast are not available on Microsoft. So, I am no longer able to play those 2 games on the King site.

    I don't know who or what the CMS is, but I look forward to hearing something from them hopefully soon.

    Have a nice weekend. Thank you!

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