🦝 Rancid's Lair - Hurry up and save the Cropsies πŸ“πŸπŸ₯• HERE!
🍏 Cropsie Challenge Tournament 🍏 - GRAND FINALE 🐝 Beat QueenB's score πŸ’ͺ HERE!
πŸŽ‘ What is Farmers Market?
πŸ”₯ Hot right Now in Farm Heroes Saga 🌢
πŸ‘« Everything you need to know about TEAMS! HERE!

Farm Heroes Saga

Pamela_D_20Pamela_D_20 Posts: 7 Level 2
edited April 27 in Support

Opened up Farm Heroes Saga this morning and a large notification appeared saying "Update Needed" (top) and "Update Now" (bottom). I clicked to update and was redirected to log in, which I did. Was informed my progress had been saved and a version of Farm Heroes Saga appeared. Unfortunately, the level was level 1 and all my progress has been lost. Am very disappointed as was well over level 1000.

I had been playing on the internet version on my computer which is windows 10.


  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Pamela_D_20 Hi and welcome

    You are in the candy crush saga area and each game has its own forum. please see link below for Farm Heroes Saga

    Will tag Farm Mods @PummyRaj @encantes to see if they can help with your issue

    Thank you

  • Hey! Would you like to give us your opinion?

  • Pamela_D_20Pamela_D_20 Posts: 7 Level 2

    Thank you for your help in pointing me in the right direction. ☺️

  • encantesencantes Posts: 2,486 Farm Moderator

    Hi and Welcome in this Community πŸ“ 🍎 🍏

    I'm sorry that you have an issue with your game update. There are other players in your same situation but we have to wait until the next week when the staff is on duty!

    Again sorry for that, I've already read your comment in F.H.S Community, further info will be posted in the support section.

    Many thanks have a good day!! 🌼🌞

    Tks @Freddy_ πŸ˜‰

  • Catering01Catering01 Posts: 11 Level 2

    When a play farm heroes saga it keeps freezing doesn't matter what level I play than I have to uninstall and start over again can someone tell me why this keeps happening thanks

  • PummyRajPummyRaj Posts: 14,716 Farm Moderator

    Hello @Catering01 πŸ€—Hearty Welcome to our Wonderful Farm King Community!

    I am sorry to hear that you are having issues with your game!

    What device are you using to play the game? If it is a mobile device, did you check the device has enough memory space? Normally, that is what causes the Game Apps to crash or freeze πŸ€¦β€β™€οΈ

    Sometimes, when different Apps kept open at the same time, certain Apps cause our games to freeze. Not sure about the logic or reason behind it as I am not a tech savvy… Hence, please make sure to open your game app only.

    And another suggestion… make sure that your device’s software also has updated version. These are all my personal experiences for my game(s) to freeze and/or crash.

    Please post back and let me know if you need further assistance. You can simply post your comment just like before… write in the blank box given below to my comment.

    Hope you will have fun in your game again. Have a Farmtastic day πŸ“ πŸ“ πŸ“

  • Catering01Catering01 Posts: 11 Level 2

    My device is Samsung Galaxy Tab it does not happen when I play farm heroes super saga so it's not my device

  • PummyRajPummyRaj Posts: 14,716 Farm Moderator

    Got it πŸ‘ Thanks!

    You mentioned you have reinstalled the game, right? Is it still the same after that?

    Let me find out if any of my friends have seen this behavior.

    All our Community In-charge team have already closed their work as they are located overseas.

    I will do my best to assist you. Please bear with me πŸ™πŸΌ

  • Catering01Catering01 Posts: 11 Level 2

    Yes repeatedly and it still happens thanks

  • Grumpy_Old_ManGrumpy_Old_Man Posts: 410 Level 3

    Hi @Catering01 you need to remember that not all games are equal. Some apps will use more memory than others. Having said that, you can check how much memory each app is using.

Sign In or Register to comment.