Farm Heroes Saga

Pamela_D_20

Opened up Farm Heroes Saga this morning and a large notification appeared saying "Update Needed" (top) and "Update Now" (bottom). I clicked to update and was redirected to log in, which I did. Was informed my progress had been saved and a version of Farm Heroes Saga appeared. Unfortunately, the level was level 1 and all my progress has been lost. Am very disappointed as was well over level 1000.

I had been playing on the internet version on my computer which is windows 10.

Freddy_

@Pamela_D_20 Hi and welcome

You are in the candy crush saga area and each game has its own forum. please see link below for Farm Heroes Saga

Will tag Farm Mods @PummyRaj @encantes to see if they can help with your issue

https://community.king.com/en/farm-heroes-saga

Thank you

Pamela_D_20

Thank you for your help in pointing me in the right direction. ☺️

encantes

https://community.king.com/en/candy-crush-saga/discussion/335920/farm-heroes-saga

Hi and Welcome in this Community 🍓 🍎 🍏

I'm sorry that you have an issue with your game update. There are other players in your same situation but we have to wait until the next week when the staff is on duty!

Again sorry for that, I've already read your comment in F.H.S Community, further info will be posted in the support section.

Many thanks have a good day!! 🌼🌞

Tks @Freddy_ 😉

Catering01

When a play farm heroes saga it keeps freezing doesn't matter what level I play than I have to uninstall and start over again can someone tell me why this keeps happening thanks

PummyRaj

Hello @Catering01 🤗Hearty Welcome to our Wonderful Farm King Community!

I am sorry to hear that you are having issues with your game!

What device are you using to play the game? If it is a mobile device, did you check the device has enough memory space? Normally, that is what causes the Game Apps to crash or freeze 🤦‍♀️

Sometimes, when different Apps kept open at the same time, certain Apps cause our games to freeze. Not sure about the logic or reason behind it as I am not a tech savvy… Hence, please make sure to open your game app only.

And another suggestion… make sure that your device’s software also has updated version. These are all my personal experiences for my game(s) to freeze and/or crash.

Please post back and let me know if you need further assistance. You can simply post your comment just like before… write in the blank box given below to my comment.

Hope you will have fun in your game again. Have a Farmtastic day 🍓 🍓 🍓

Catering01

My device is Samsung Galaxy Tab it does not happen when I play farm heroes super saga so it's not my device

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/1718025#Comment_1718025

Got it 👍 Thanks!

You mentioned you have reinstalled the game, right? Is it still the same after that?

Let me find out if any of my friends have seen this behavior.

All our Community In-charge team have already closed their work as they are located overseas.

I will do my best to assist you. Please bear with me 🙏🏼

Catering01

Yes repeatedly and it still happens thanks

Grumpy_Old_Man

Hi @Catering01 you need to remember that not all games are equal. Some apps will use more memory than others. Having said that, you can check how much memory each app is using.