Connection Lost Bug (under investigation)

Lady_Choo

I completely agree @fandad , the trouble is right now all the kingsters are working from home so things are a little slower and sometimes emails get missed. Mine have in the past too. I usually just bombard the auto reply with replies, and that is why I accused one team member of being a bot as he didn't read my email properly 🤦‍♀️

Are you logged in with the kingdom? You should hopefully be able to get some lives that way too 🙂 I know a lot have a game only account simply for playing friends and lives ...but Facebook seem to be hoarding the lives themselves these days as I never get any.

fandad

@Lady_Choo I am logged in with Kingdom and tried to join several teams but they had reached the request limit so I created one but don't have any teammates yet. The free lives messages were very nice to have and I would use them when I would binge play for hours. 🙂

Plumedargent

Hello

i still have the problem, nothing has been fixed,

i have the last update of the game on my Android phone and i am playing with King

i first email to the support but they "auto reply" me to contact the community, any help from them :(

i am waiting impatiently for the issue

Plumedargent

Hello

i still have the problem, nothing has been fixed,

i have the last update of the game on my Android phone and i am playing with King

i first email to the support but they "auto reply" me to contact the community, any help from them :(

i am waiting impatiently for the issue

I cannot receive lives from other players because the connection problem i can send but i receive nothing ...

Lady_Choo

@Plumedargent I think the connection issue was only affecting the adverts.

Have you tried closing the game completely....clearing cache on your phone, rebooting then trying again?

Can you send out requests?

Mary1968

In parte è risolto ma continua a dirmi di connettermi al gioco

Plumedargent

Hi,

Yes i did all but nothing helped, the problem is still there, many players have also the problems...

I sent requests to the support but always the same auto-reply answers ==> contact the community

It's very annoying and frustrating :(

jeanps

Hi there, Problem still there for me… very frustrating…please can it be fixed soon ❤️

Plumedargent

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Hello,

My problem with the adds is now fixed but i still have the other part of the problem.

Each time i connect to the game, i see the 3 screens that i put in attachment, it also happens when i asked lives to others players or when i must have a reward ... Sure that i am well connected ( i check each time ) the problem is same with the wifi (very good connection) and with data . i cleaned the cache several times, closed completely the game and rebooted the phone... but nothing helped.

I can play BUT cannot receive lives or rewards and this is very annoying.

I hope you will be able to help me

Thank you

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ainacio

The problem doesn't occur anymore for me.