Promised Gold bars not received

sylviajohn

I get emails saying I’ve been given 50 gold bars, when I go to collect them they are not there. Where do I find them please.

QueenB

Hi @sylviajohn and a warm welcome to our Community 😃

Do you mind posting here a screenshot of the message you are getting so I can chase the team behind this and see what the issue might be?

Thanks a million 😉

jawadhabib

hi

jawadhabib

tyuh

sylviajohn

This is the email I keep getting.

QueenB

Thanks for this @sylviajohn 👍

We will need your game ID as there might be a chance that you have more than one game ID which could be related to a game account you are not playing from.

This is like a reminder that you have been given 50 Gold bars to play with which is still available.

I think this might be the issue but I can confirm this when I have your Game ID.

Lady_Choo

I get this a lot in games I haven't played for a while. A gentle reminder that you haven't 😂

sylviajohn

Hi. I play this game every day, so don’t know why I can’t find the gold bars.

Lady_Choo

Have you got two different accounts?