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🚫 Know issue SOLVED - Lost Boosters or Lost Progress during the latest 5.73 update!

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Answers

  • soviele
    soviele Posts: 4

    Level 1

    This issue IS NOT SOLVED. I lost hundreds of Boosters, got 10 back which is nothing compared to what I collected over the years. The last update made the game so much worse, it‘s really a pity.

  • Tammy999
    Tammy999 Posts: 6

    Level 2

    I agree. I'm so tired of those stupid tutorials at the beginning of every level. Never got boosters back.

    I'm done with this game and probably all the king games. I watched sooooo many commercials to get boosters. No more.

  • African
    African Posts: 6

    Level 2

    My lost boosters have still not been returned. I inquired on Feb. 4 re the Feb. 3 incident. My game ID number is 2634327174. There were over 200 boosters removed. Let’s go!

  • encantes
    encantes Posts: 6,300

    Hi @African and Welcome in this Community 🍓 🍏 🥕.

    We are sorry that you have lost your boosters in the game update 5.73, many thanks for providing your game ID. May I ask you to wait until next week when the staff is on duty and we will write a msg to you here!!

    Many thanks for your understanding 😊😊😊

    I wish you a great weekend 😊

  • FranXiscoXs
    FranXiscoXs Posts: 5

    Level 2

    Hi, nice to say hello,

    I inform that I have not yet been able to verify the resolution of the case.

    I play Farm Heroes Saga and between the end of January and the beginning of February all my Boosters have disappeared.

    Please I need your support, my ID: 7392553905.

    I wait your answer.

    By franxiscoxs

  • nathesi
    nathesi Posts: 18

    Level 2

    Don't hold your breath, as long as you are on your level, your problem is solved according to King.

  • QueenB
    QueenB Posts: 15,430

    Very sorry to hear you have been affected but this and when you say you have inquired on Feb.4, did you report this to our Player Support team through the game app like this:

    When you open the game app, select the 3 lines on the bottom left corner and select Customer Care:

    Choose the following issue:


    Scroll down until you can see Contact Us and fill in the details:


  • encantes
    encantes Posts: 6,300

    Hi @FranXiscoXs and Welcome in this Community 🍓 🍏 🥕

    We apologize about your missing boosters, that was an effect of the game update 5.73 and the Farm Studio worked hard to fix it.

    For the boosters you have to get in touch with the Customer Support following this easy step: Customer Support

    Many thanks for your understanding 😉

    I wish you a super day 🤗🤗🤗

  • lilih1
    lilih1 Posts: 3

    Level 1

    Todos meus boosters sumiram após última atualização.

    Meu id 1379480174

Hey! Would you like to give us your opinion?