tournament not available after having to reinstall

eugene

so I had to uninstall and reinstall my game - YET AGAIN - because it wouldn't connect with fb. (windows 10, desktop, app from store) Not only did I lose ALL my boosters - AGAIN - but I was supposed to be in the consolation round for the tournament collecting the purple onions and that disappeared too.

Its totally maddening how often I have had to uninstall and reinstall and then lose everything. If my progress stays why can't the rest of it.

PLEASE FIX so it doesn't keep happening

PummyRaj

Hello Eugene @eugene 🤗 Hearty Welcome back to our lovely Farm King Community!

I am sorry to hear that you had to reinstall your game again!!

Whenever you have this "logging" problem, please check the Community or Facebook to see if there are any ongoing issues with the game itself! If that would be the case, then reinstalling might not help as the Game Studio / Facebook has to fid that issue on their side.

Now, with regards to the Tournament -- It is on intermission until tomorrow. I am assuming that would be the reason why you do not have it LIVE!! Please wait until tomorrow and if the Tournament does not appear by then, please let me know.

Talk to you soon. Have a Farmtastic rest of the day 🍒 🍒

eugene

https://community.king.com/en/farm-heroes-saga/discussion/comment/2229733#Comment_2229733

i did actually ck first but there wasn't anything that said there were connection problems - I connected right away when I reinstalled. =- before I uninstalled I had a message that said the tournament was on break and would be back and there was a countdown but after install that is gone

Lindark

It might be easier to avoid playing on Facebook and just sticking with the apps on your devices :)

eugene

https://community.king.com/en/farm-heroes-saga/discussion/comment/2230002#Comment_2230002

well it is the app on my computer but hooked up via fb

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2230002#Comment_2230002

Thanks for trying to help @Lindark The event mentioned is available only on App version. If you play the game, you would know 😉



Eugene specifically informed that they are playing the "App version" and logged into the game with Facebook!

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2229866#Comment_2229866

Hi Eugene 🤗 Good Morning!

Do you have the Tournament back in your game?

eugene

https://community.king.com/en/farm-heroes-saga/discussion/comment/2230912#Comment_2230912

nope - it was the consolation round but I still would have liked to try it.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2231025#Comment_2231025

Thanks, Eugene!

Let me go and report to our Farm In-charge 👍

eugene

https://community.king.com/en/farm-heroes-saga/discussion/comment/2231077#Comment_2231077

I just wish having to reinstall didn't mean losing everything - there has to be a way to prevent that. I was out of town last weekend and so played on a different computer - thats the only reason I can think of that would have made it not connect when I got back home. I was playing on browsers on that computer - not the app but still....

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2231153#Comment_2231153

No Eugene! Playing on a different device should not trigger the connection issue!!

If you have “Apple” device, we can back up our game to iCloud and even if we delete the game, we won’t lose anything 😃

I have not done this till now! Hence, I am not sure 🤔 But, some friends have told me that it works perfectly 👍