game opens but nothing happens when I press on different things

eugene

I have tried restarting my phone etc. just started happening today

I don't want to uninstall and reinstall cuz I have tons of boosters

it happened with the new more fall background.

playing on google pixel 6A

help??

I'm wondering if it might have something to do with that problem I had with the rewards for some contest coming up and then saying no connection because I had already clamined them on my computer -

editing to show what happens when I open it on my phone - all of the buttons etc aren't even there

PummyRaj

Hi @eugene 🤗

I am sorry to hear that your game is freezing!!

Is it happening as long as you open the game (on home page); OR on the map page OR when you click on a level OR when you open a level?

NO! Please do not reinstall your game at any cost!! If there is something wrong with the game itself, then it will be a waste to reinstall the game!

Talk to you soon. Have a farmtastic rest of the day 🍓

eugene

https://community.king.com/en/farm-heroes-saga/discussion/comment/2370715#Comment_2370715

well I added a screen shot above. I can get to the map page but then thats it. the gifts are bouncing like normal but the buttoms at the bottom and top are missing and if I try and click on a level or anything there - nothing happens. and im linked to the game through fb but that is taking forever to happen also - usually it happens right away.

I just opened it again and this time the top and bottom buttons are there - but nothing is working. and now they are gone again

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2370725#Comment_2370725

Got it, Eugene 👍️

That has happened to me quite a few times! But, I just turn off the device and give it (the game) bit of a rest, and when I go back to it after couple of hours, it would work fine!

Can you please tell me something... do you play any other games (King or non-King)? If so, are they acting the same OR are they working fine?

eugene

https://community.king.com/en/farm-heroes-saga/discussion/comment/2370747#Comment_2370747

other games seem to be working fine - I cked Candy Crush and alpha betty(even though that one isn't really available anymore - its still working on my phone)

I've restarted the phone twice. I'll just wait it out and hopefully it will fix itself.

FarmerB

This happens to me sometimes, what I do is "Force Stop" the game within the app settings then open it back up and that clears the issue.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2370759#Comment_2370759

Hi Eugene 🤗

I checked the game on my Android phone and it’s working fine!

Since it has been few hours, try to open the game again and see if it freezes again!! If not, great 👍

If it does, close the App and open it back after a bit and log off from the game for few hours (may be till tomorrow morning) and log back in.

I checked my FB groups and did not see any other complaints 🤔🤔

eugene

https://community.king.com/en/farm-heroes-saga/discussion/comment/2370747#Comment_2370747

I logged off and logged back on and it works - thank you!!!!