My game keep freezing

Hi @willajames and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? Also, check the game version and let me know which version you have. Is there any kind of message written on the screen when this happens?

Hello @priscillaG and lovely day to you.🌻

Thank you for letting us know your issue. Before you read the following article, please perform the basic troubleshooting steps. Please check for updates on your game and device.

Ensuring that your device and the game app are the latest and most up to date versions is really important as it means that not only will your device run as smoothly as possible.

If you need to update the app, please ensure that your device have enough storage of at least 2GB so it will work smoothly. After updating the app, please restart your device to ensure the update is properly registered. Log back to your game and account as usual and start playing.

If your issue still persist and if you are playing with PC, please read this article relating to your problem and for mobile, it's here.

Please follow the relevant procedures and let us know if you still need other help 😊

Thank you.

Hi dear welcome to our community

sorry for the inconvenience

Please Mention Your device

In very rare circumstances, there may be a widespread issue delivering the game to you - but this is very uncommon. If you’re having problems playing the game, it’s worthwhile doing some housekeeping steps on your device to maximize the chances of the game running smoothly for you.

Please try all the options below to resolve the issue:

• Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
• Look for any updates for your device and the game app.
• Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*

*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling. 

https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

Hope This helps

have fun

Hi and welcome to the community.

Can you please tell us which device you are using to play your game. Also please check the below link for some help.

I hope it will be helpful but if you still have some issues please feedback us.