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All boosters are locked! By (CM: Reported to the Studio 🛠⚙)

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Answers

  • QueenB
    QueenB Posts: 15,439

    Sorry to hear replaying the levels did not help @Raquellacava!

    I'm afraid reinstalling the game app is the only way to solve this issue sine replaying did not help, if you have neem playing connected to facebook or King account, you should get your progress as soon as you install it back and sync the game.

    If you run into any trouble, just let us know and we will be happy to help 😉

  • mylonga
    mylonga Posts: 2

    Level 1

    Answer ✓

    I had to reinstall. So I lost all boosters I was keeping a long time.

    Thanks for help. Same way I'll stop playing this game, we can't trust to buy boosters or golden bars, it don't save anything when you reach the final levels. :(

  • Diamond_Lim
    Diamond_Lim Posts: 167,089
    edited September 2020

    So you can see Pummy Raj the Superstar has noticed all of the players already (shown black blank word is important) who has asked this problem (You can check again on my previous answer) :

    Please re-play these levels and see if those boosters get unlocked. If they don't, the only remedy we have left is to reinstall our game. But, please be aware that, there is a chance of losing those saved boosters. But, since they are locked, I am not sure if they will be saved or lost!

    I hope you can understand to read it.

  • Raquellacava
    Raquellacava Posts: 3

    Level 1

    When you reinstalled, did you lose your levels or just the boosters? I'm also going to stop playing, very slutty that, out of nowhere to lose the boosters!

  • mylonga
    mylonga Posts: 2

    Level 1

    I saw and read that. It doesn't change the facts that I've played this game along 7 years and I lost everything I had. Was not my fault. This game only blocked my boosters to force me to reinstall and lose all. I'm disappointed and regret playing this. Never more!

  • aijaziqbal
    aijaziqbal Posts: 8,884


    Hi and Welcome to the Wonderful King Community.

    Levels and Gold Bars are not lost in case of Reinstallation. you will lose only the boosters and lives.

    stay safe and keep enjoying.

  • rajdeeptb
    rajdeeptb Posts: 4,325

    Hi dear

    After updating the game your game will be as it is. There are not any changes after upadate. Don't Worry. But please Don't Uninstall The Game. update from your store.

    to unlock booster your have to play 👇

    Level 5 to unlock shovel

    Level 8 to unlock tractor booster;

    Level 13  to unlock +1 bonus;

    Level 23  for hunter (

    Level 31 and Level 72 for Others.

    Hope this helps have fun

  • rajdeeptb
    rajdeeptb Posts: 4,325
    Answer ✓

    after uninstall the game you will loose booster only not gold bars or your progress.

    because boosters are saved in your own storage not online anywhere.

  • QueenB
    QueenB Posts: 15,439

    Of course this is not your fault @mylonga and we totally get your disappointed 🥺

    Note that this is something the studio is aware of and currently working on finding a fix but the problem is that we haven't been able to reproduce this issue so it seems to happen on certain devices which we do not have enough information on.

    The good thing with Farm Heroes Saga is that there is always something happening in the game and rewards being given when you take part on special events and complete Quests. Do you get access to these special events sometimes?

    If yes, then you will start collecting boosters in no time and if you have lost items that you have purchased yourself, then please contact Player Support so they can help:

    Open game app and tap on settings

    Tap on "Customer Care"and select "Purchases and Gold Bars"

    Then scroll all the way down and tap on "Contact Us" and explain what happened.

    Hope you will still continue to enjoy the game 😊

  • Vickym1
    Vickym1 Posts: 2

    Level 1

    edited September 2020

    Why do you remove my boosters at all times and put locks on me? I'm very very angry I'm going to stop playing

Hey! Would you like to give us your opinion?