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Connection Lost Bug (under investigation)

KevinF63KevinF63 Posts: 2 Newbie
edited May 13 in Support

I keep getting the "Connection Lost" message when watching ads to get additional moves.

Sequence is as follows

1. Use up all moves

2. Get option to watch ads to get more moves

3. Watch first ad. All good.

4. Attempts to show second ad but immediately get the "Connection Lost" message and immediately returned to level.

This is occurring in my home about 5m from my modem, all other computers have no connection issues. WiFi connection shows good on my phone and no issue with any other app.

Best Answer

  • Lola_PopLola_Pop Posts: 7,559 Community Manager
    Accepted Answer

    Hello Farmers!

    We have reported it to the Studio, and we're sure they are going to find a fix soon.

    As our marvelous Game Mods say, having as much information as possible will help the Studio team in their investigation:

    • Which device are you playing on?
    • Which game version are you using?
    • Do you remember which ad you were watching when it happened?

    We'll keep you posted!

    Accepted Answer
Prev1345678

Answers

  • Hey! Would you like to give us your opinion?

  • amo76amo76 Posts: 5 Level 2
    edited May 8
  • encantesencantes Posts: 2,032 Farm Moderator

    Hi @KevinF63 and @amo76 a warm Welcome in this Community πŸ“ 🍎 🍏 πŸ“ 🍎 🍏

    I'm so sorry that you have an issue with your connection! If you are playing with your mobile, may you please try to switch your connection from wifi to data and check if is solved.

    If you are playing with your Pc, try to clear the cache, switch off your device for 5 mnts and disconnect your internet connection. Restart your device and if the problem remains it's possible to have a screenshot of the lost connection, your device model and if is Windows10 or iOS.πŸ˜‰πŸ˜‰πŸ˜‰πŸ˜‰

    Did you update the game to the last version?

    You can write your comment in the box below, many thanks 🌼🌻🌞

    I wish you a good day πŸ˜‰πŸ€—πŸ˜Š

  • olciao2olciao2 Posts: 1 Newbie
    edited May 10

    (Edit by CM: Unsupported Language)

  • cinaciocinacio Posts: 10 Level 2

    Hi, im having the same problem!

    I keep getting the "Connection Lost" message when watching ads to get additional moves. I can watch the first add, but that's it. After that connection lost...

    - This started with the last update.

    - I've trued WI-FI and data, problem remains.

    - There's a second person at my place with a equal mobile and with the same Internet connection and does NOT have this boring problem.

    Sending a print screen of the error.

    I hope this is helpfull to get this issue solved.

    thanksΒ 


  • SANNE1971SANNE1971 Posts: 7 Level 2

    Hi,mir geht's nach dem letzten Update genauso!

  • KevinF63KevinF63 Posts: 2 Newbie

    Hi encantes,

    I play the game on my android phone. I have even restarted my mobile and I still get the same message being displayed.

    This is not a WiFi connection issue, this is a bug in the game.

    I have tried different WiFi connection and even using data. Same issue. First ad plays, second ad IMMEDIATELY puts up the Connection Lost message.

    All other apps I have on the phone have no issue with the network connection.

  • encantesencantes Posts: 2,032 Farm Moderator
    edited May 8

    Hi @cinacio and @KevinF63 πŸ“πŸπŸ“πŸ

    I'm sorry that the problem still persist in your game!

    May you please specify your type of device? Windows10 or iOS, Android

    Kevin I know you have an Android

    If you play through your Pc may you please try to change your browser and check if is working, maybe try Opera.

    If you don't solve we will report the issue to the Farm Studio!

    Many thanks for your understanding πŸ˜ŠπŸ˜ŠπŸ€—πŸ€—

  • cinaciocinacio Posts: 10 Level 2

    @encantes im using Android.

    Thanks for your reply

  • SANNE1971SANNE1971 Posts: 7 Level 2

    Hallo@encantes ,

    ich spiele das spiel auf einem Android Tablet . Ich hab geanau die selben Probleme seit dem letzten Updat! An der Netzwerkverbindung kann es nicht liegen , den alle anderen Apps keine Probleme !

    Auch neu installieren hilft nicht !😧😞

  • encantesencantes Posts: 2,032 Farm Moderator

    Hi and Welcome in this Community πŸ“ 🍎 🍏

    I'm sorry but here we use to speak in English, there are players all over the world so is easier, may you please re-post your comment in English?

    You can use a translator, this his helpful for all players! πŸ˜‰πŸ˜‰

    Many thanks for your understanding πŸ€—πŸ˜ŠπŸ€—πŸ˜Š

  • nancyb099nancyb099 Posts: 4 Newbie

    I keep getting the "connection lost" message after watching first ad to obtain extra moves on Android. Wifi working fine. Have cleared cache, restarted, etc. All other apps are fine including other King game apps. This appears to be a bug in your game as it started immediately after you updated the menu bar. Please fix app or post instructions for users.

  • Lady_ChooLady_Choo Posts: 14,379 Farm Moderator

    Good evening all.

    We are going to pass this over to the team, but its the weekend and so it will be early next week.

    One thing that is a possibility is that you were all in the testing group and it has since moved around in order to try other players. But following the update, its ended...but they haven't taken away the videos. That could cause the no connection issue from past experience.

    Please be patient, I know its annoying but it is a test feature so we need to wait to see what the studio says πŸ™‚



    β˜• Keep safe...Keep social distancing. I don't like people anywayΒ  πŸ˜‰β˜•
    πŸ₯Life's not about counting chickens. Unless they all escape their coop of course! 🐀
    New contest! 🍏 Win a badge and a chance to win gold! 🍏

    Farm heroes addict collecting cropsies since 2013.Β 

  • Sarand4Sarand4 Posts: 1 Newbie

    Hi, yes I too are getting the 'connection lost' issue when attempting to watch the second of the free moves ads.

    I see that you are now aware from other players. I had sent a message to support but I didn't get a useful response.

    I hope it's fixed soon. I'm stuck on a level. Lol

    Have a good weekend.

  • TexGirl2021TexGirl2021 Posts: 1 Newbie

    I'm having the same issue on Android, restarted phone. Still happening. All updates have been loaded!

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