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I'm on level 2752 and have been getting the same problem since last week. I'm on a tablet and my wifi connection is good. Ad number 1 works fine. I'm not having problems with Candy Crush or any pregame ad. Looking at the number of people having the same problem tells me it is NOT our wifi or devices.
Just checked and working now. Would like to know what the issue was. Anyway, really frustrated that I took the recommended suggestion to uninstall and reinstall...it might have saved progress for the level but lost ALL boosters and messages with free lives. Lesson learned, never again. Would be nice if support replaced everything that was lost. I'm sure I'm not the only one...