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Connection Lost Bug (under investigation)

1…567810

Answers

  • Posts: 45,123

    Hello dear Farmers πŸ€—

    We have received an update that a fix was sent to the players for the Connection issue with the Ad.

    My game is also working fine now. Can you all please log out of the game -- close the App and restart your device -- and see if that helps? If not, please check if your App store / Google Play Store has a latest version available to download.

    Please let us know the update! Thanks a lot for all your patience πŸ™

    Hope everything will be back to normal and you all enjoy the game again πŸ‘οΈ

    Have a Farmtastic rest of the day ο»ΏπŸ“ πŸ“ πŸ“

  • Posts: 21

    Level 3

    edited May 2021

    Hello Pummyraj

    No upate till now for me and the problem is still not fixed...

    I still have my 3 screens about the connection... I don't know what happens ο»Ώ πŸ™„


    ο»Ώ

  • Posts: 4

    Level 1

    issue is not fixed with the update two days at least on Android. What has been broken is the connections status the game has is not checked when the tablet is brought back from sleep. I have a fine internet conection, but the game will not refresh its internal status properly. I need to unload the game and restart it. The connection status is then okay and multiple ads and extra moves works.

  • Posts: 18

    Level 2

    edited May 2021

    **Edit by CM: Unsupported language**

  • Posts: 18

    Level 2

    edited May 2021
  • Posts: 21

    Level 3


    Same problem for me, my connection is good (wifi or data), and always a message said that i have a connection problem ...

  • Posts: 25,429

    Fixed for me ….. at last

  • Posts: 6,404

    We are happy that your problem is fixed! 😊😊😊


    @Plumedargent did you update the game to the last version 5 59.5?

    🌻🌺⚘

  • Posts: 21

    Level 3

    Hello

    I have now the new version 5. 59.5 but i still have the 3 screens saying i must be connected (i am connected with good wifi or/ data )

    Unhappily nothing has change for me, i reboot the phone, clean cache and so on ...but the problem is still there πŸ˜“

    I don't know what to do...

  • Posts: 45,123

    Hello dear @Plumedargent πŸ€—

    I am sorry to hear about the issue with your game! Can you please give me few details....

    1) What device are you using -- make and model;

    (2) Are you having this "no connection" pop-up while watching the Ads OR while anything in the game? For example, trying to send lives to others, trying to collect a gift, etc.,

    If you can give me these details, I will try to find out any info I can.

    Thank you and talk to you soon. πŸ“ πŸ“ πŸ“

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