Challenges start and Account Issue

LeandroHoldefer · May 2021

I looked in several places and found no answer.

A new team format is available. WHEN WILL CHALLENGES START?

I set up a team to have fun with my grandchildren, but the account of one of them is stuck in a team of the old format. WHEN WILL THIS BE SOLVED?

PummyRaj · May 2021

https://community.king.com/en/farm-heroes-saga/discussion/338707/challenges-start-and-account-issue

Hello @LeandroHoldefer 🤗 A Warm Welcome to our Wonderful Farm King Community!

I am sorry to hear about the issue in your grandson's game! Can you please clarify if they are playing on a mobile device OR on a PC?

The issue with Teams was fixed yesterday, and they should work well on platforms. If they are on PC, please ask them to log out of the game (Facebook OR King.com) and re-open the Browser.

If they are on mobile device, please check if there is a new update available to install. If the situation does not improve even after updating to the new version OR you do not see the new version at all, please let me know.

TO post back, you can simply type your reply in the box given below to my comment.

Hope to talk to you soon. Have a Farmtastic rest of the day and a great week ahead 🍓 🍓

LeandroHoldefer · May 2021

I just looked and his account is still in the old team format. We played on a pc.

I looked at the other account and there is no challenge available.

PummyRaj · May 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1583691#Comment_1583691

Hello again @LeandroHoldefer 🤗

When you were saying "Old Team Format" -- by any chance, were you addressing to "Honey Harvest" team -- in which, all the points we collect are counted as "Honey Pots"?

The "Teams" feature was released only about 10 days ago. It will take a bit more time for all the players to receive it. We have to be little more patient with this.

LeandroHoldefer · May 2021

Yes, talking about honey pots format.

That account started a new team only 4 days ago. I will wait and see what happen.

LeandroHoldefer · June 2021

Over 1 month waiting for a solution and... nothing.

Great job liars.

PummyRaj · June 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1653391#Comment_1653391

Hello @LeandroHoldefer 🤗 Hearty Welcome Back to our Farm Community!

I am sorry to know that you still have not received the "Teams" feature! We had the news that the Farm Studio is sending this feature to few groups of players at a time.

I am wondering that would be the reason your Grandchild might not have had the feature yet! Unfortunately, even the Farm Studio won't know which players will be receiving the event in the next batch!

If you can give me your Grandchild's game ID number, I will try to find out if our Farm In-charge knows any update!

Hope to talk to you soon! Have a great rest of the weekend and a wonderful week ahead 🍓 🍓 🍓

LeandroHoldefer · June 2021

12499207229

12498974805

12049765947

9287705783

1870281578

PummyRaj · June 2021

Thank you for providing Game ID numbers.

You gave multiple ID numbers! Can you please tell me which one is your Grand child’s?

LeandroHoldefer · June 2021

last 2 IDs are mine. The other 3 are from grandchildren.

The ID that was in the old team format I have already solved.

PummyRaj · June 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1662806#Comment_1662806

Thanks a lot dear @LeandroHoldefer 🤗

Will get back to you when I get some information 👍

Please bear with me as it might take a while for me to find the needed details 🙏🏼

Challenges start and Account Issue

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