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123 Grow keeps resetting,bug?

LeaCLeaC Posts: 90 Level 2
edited August 13 in Support

Hi, I’m getting a little bit frustrated by the 123 Grow feature. Every time I leave the game it unplants itself so I have to start all over again, meaning I can’t get past the first 2 stages for the big booster win at the end. Any idea why?

thanks

Prev13

Answers

  • PummyRajPummyRaj Posts: 14,729 Farm Moderator

    Hello dear @LeaC 🤗

    Welcome Back 🌺 Hope you and your family are doing great and staying safe!

    We were having this glitch till few weeks ago. But, the Studio has sent a fix and an updated version. From then onwards, 1-2-3 Cropsie is behaving normally!

    Can you please check if you have any updates available in your Play store/App Store? The latest available version is 5.61.3 And let me know whether it worked or not!

    Will wait for your reply 🙂 Have a Farmtastic rest of the day 🍓 🍓 🍓

  • Hey! Would you like to give us your opinion?

  • LeaCLeaC Posts: 90 Level 2

    Hi @PummyRaj, both the app and my device have the latest updates 🙂

  • PummyRajPummyRaj Posts: 14,729 Farm Moderator

    Thank you Lea 🤗

    I will find out if our Farm Queen has heard of anything! If not, I might request you for more details.

    But, for now, can you please tell me which device(s) you are using to play the game?

    Thank you 💙

  • LeaCLeaC Posts: 90 Level 2

    Thank you @PummyRaj ❤️

    I’m currently playing it on my iPod touch 🙂

  • janereiffjanereiff Posts: 8 Level 2
    edited July 6

    I love growing my cropsie and visiting it when complete. This week's cropsie resets every time I go to take care of it. When I collect more water and sun, I start with a seedling again and lose all the growth the cropsie had.

  • wykoonwykoon Posts: 7,850 Community Hub Moderator

    Hello there @janereiff and a warm welcome to our Community!

    Pleased to e-meet you here and I noted that your questions may be referring to Farm Heroes Saga. I'll be tagging the game mods @PummyRaj @Lady_Choo @encantes to assist you and move this thread to the correct forum.

    Whilst you're in the Hub, please check out this guide and if you have any questions, please don’t hesitate to ask any one of the Game Moderators by tagging us using the @ symbol and then type out our name. You will see a drop box that you can click on the correct name. Then hit the enter button and your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Thank you for joining us, have fun and happy exploring!

    💕💕🤗🤗🤗

  • encantesencantes Posts: 2,504 Farm Moderator

    Hi and Welcome in this Community 🍓 🍎 🍏

    Are you talking about 1-2-3 Cropsies? You had problems with this events?

    May I ask you please to specify your type of device: PC or mobile Android, iOS or through Facebook or King.com?

    Did you update the game to the last version 5.62.4?

    Many thanks for your answer, but there were problem with this event!!!

    You can answer in the white box below and I wish you a Farmtastic day 🤩 🤩 🤩 🌞🌞🌞

    Thanks @wykoon 😊😉

  • Grumpy_Old_ManGrumpy_Old_Man Posts: 430 Level 3

    Hi @janereiff sometimes if you don't have an internet connection when a level is completed, it isn't saved. This is what I have seen sometimes.

  • MauYamadoiMauYamadoi Posts: 4 Newbie

    I experienced exactly the same thing. The cropsies kept on resetting, on both my account and my family member’s account, one from the PC and one from my mobile.

  • PummyRajPummyRaj Posts: 14,729 Farm Moderator
    edited July 7

    Hello @MauYamadoi 🤗 Hearty Welcome to our Wonderful Farm Community!

    I am sorry to know that the 1-2-3 Cropsie Glitch has occurred in your game too 😕

    But, I am glad to inform you that this issue was already reported to the Farm Studio team to look into the issue. But, it will take a bit time for them to rectify and send the fix to all our games.


    Please keep checking this thread for updates on the issue.

    Thank you very much for your patience and cooperation.

    Hope to bring an update to you soon. Have a Cropsilicious day 🍓 🍓 🍓

  • janereiffjanereiff Posts: 8 Level 2

    I have a Samsung Galaxy 9. believe I have done all updates because it does not tell me there are updates to do. The only upside was getting a gift everytime I got to level 1 and 2 if I had a lot of water and sun.

    Thanks for checking this out.

  • PummyRajPummyRaj Posts: 14,729 Farm Moderator

    Hello dear @janereiff 🤗

    I have an update regarding the resetting of the 1-2-3 Cropsie!

    There was a glitch indeed with the feature and the Farm Studio is looking into the ways to correct it.

    Hopefully, when we have the event again next time, it would all be fixed and we will have fun again 🤞 😃

    Have a Farmtastic rest of the day and a great weekend ahead 🍓 🍓 🍓

  • emw12emw12 Posts: 2 Newbie

    Same thing happens to me. I have latest Android update.

  • LeaCLeaC Posts: 90 Level 2

    Yet again I’m having this problem and it’s really bloody annoying! It only happens with the cropsie growing, not when it’s the animal growing version.

  • Lady_ChooLady_Choo Posts: 14,975 Farm Moderator

    I've had two group members reporting issues as well.

    @LeaC I know it's frustrating but try to keep words polite. It's frustrating for the studio when these bugs come up too and sometimes it's not a quick fix 😔

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