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Farm Heroes won’t open

wampus
wampus Posts: 6

Level 2
in Support
Hi I am new to the forum. I’m having trouble with Farm Heroes. I updated on 2/16 and it won’t open since I updated. Do I need to uninstall? Will I lose everything if I do? It is my favorite game so I will if I have to, but I will be sad if I have to start over.
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Comments

  • stan1981
    stan1981 Posts: 3,418
    R u using flash to play? 
    If yes, flash is no longer supported, need to switch to HTML...
    can u try different browsers...
    or can u play on phone ? 
    U can go to farm hero game area to see several posts on this ...
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  • wampus
    wampus Posts: 6

    Level 2
    What does that mean? Using flash or html? How do I know and how do I change?
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  • QueenB
    QueenB Posts: 15,323
    Welcome to the Community @wampus🤗

    Tell me, which device are you playing on since you mentioned you've updated the game. Is it an Android, Apple, Windows device? 

    Knowing the device will help understand what you need to do. 

    Thanks :) 
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  • wampus
    wampus Posts: 6

    Level 2
    I am using an iPad 
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  • QueenB
    QueenB Posts: 15,323

    Thanks @wampus👍

    If the game app is up to date an the issue is persisting, you might have to reinstalled the game app. It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

    However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). 

    Regrettably, you will lose any saved boosters and messages.

    Hope this helps :) 


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  • jessica19
    jessica19 Posts: 2

    Level 1

    Me too but I already had game downloaded then signed up.

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  • PummyRaj
    PummyRaj Posts: 43,015

    Hello @jessica19 Hearty Welcome to this wonderful King Community 🤗

    I am sorry to say that I have not understood the issue!!

    Can you please explain a bit more what's happening in your game?

    Are you not able to open the regular game or the special event? Are you seeing any error message?

    The more details you provide, the better assistance we can provide. (you can simply type your reply in below comment box, just like before 😃)

    Talk to you soon! Have a great rest of the day!

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  • kulkul
    kulkul Posts: 8

    Level 2

    Stuck. Can't go back. Can't enter game.

    Have to exit.

    Tap game nothing happens

    Tap setting don't open

    Reinstalled still the same

    Cleared cache. Still the same

    Screenshot_20210620_204624.jpg


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