💧👉Are you having problems with Shuffling boards? We need your help!

Lady_Choo · August 2021

Good morning farmers

There has been an issue for quite a while now but the studio need YOUR help.

You have this on your board..

(or a similar scenario of seeds) but the game says no moves and shuffles the board. Which is a mistake as we could make grass, or hay or grow a flower.

This is where you come in. If you are affected by this, could you please let us know:

Which level it happens on (or levels as there will be more than one)
Which device you are playing on
Which version of the game if using an app

If you can get a screen recording of the issue happening then that would help as well!

Thanks, everyone 😊

Lucy_or · August 2021

Why does the game say no moves available when there's a seed next to a water drop.

Love this game so much but frustrating when I've played to get them together and the screen shuffles

QueenB · August 2021

Welcome to your Fam Community @Lucy_or 🌹🐝

I'm the Farm Heroes Saga Community Manager and I would love to help! What is the current level you are playing and how many times have you attempted to play the level but you keep getting the error message?

Also, do you play on mobile or on a PC?

Lucy_or · August 2021

I play on my tablet or my phone.

It has happened on several different levels for a few weeks now.

It's not an error message, it says

No moves possible. Shuffling.

But I know there is a move as there's a water droplet next to either a seed or hay bale.

The level I'm currently having this issue on is level 12 of the Farm Parade challenge.

QueenB · August 2021

Thanks for the additional details @Lucy_or 👍

This is a glitch that happened before which we will report back o the studio! We will be collecting the affected levels so if this keeps happening on more levels, do you mind keeping us informed here so we can keep reporting it?

Thanks a million 🙌

Lady_Choo · August 2021

Level 1736 (weed level so was changed) windows 10 app. Water next to hay seed but shuffles anyway.

And cos I was making a video, link to showing you. 3 seeds next to water drop yet reshuffles 😥

(click on image if it doesn't show as a link, it is a video) It makes it practically impossible to pass.

https://screencast-o-matic.com/watch/crjUXZVQlQf

Might be worth seeing if it is connected to the weeds levels? Might not be though it was just a thought as I know this level has changed completely since they were added.

Grumpy_Old_Man · August 2021

Are you only interested in shuffling in relation to the issues mentioned above?

Lady_Choo · August 2021

@Grumpy_Old_Man the shuffling issue with the water drops I think has been going on for over a year now so yes.....but if you are getting shuffling issues anyway then please mention as it needs looking at if you could have made a move and its not letting you 😊

Lucy_or · September 2021

Sorry, me again 🙄

It's still happening on level 1779.

Lady_Choo · September 2021

Thank you @Lucy_or don't apologise, this is exactly what we need to know 😉

Lady_Choo · October 2021

Level 1777

Its been changed to add the weeds. Not only is there not enough moves to do everything, when you can make a flower, the board reshuffles.

💧👉Are you having problems with Shuffling boards? We need your help!

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