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Event offline
Elizabeth67
Posts: 7
Level 2
in Support
I'm online and keep getting this message so I can't collect my event rewards
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Answers
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Hello @Elizabeth67 π€ A Warm Welcome to our Wonderful Farm King Community!
I am sorry to hear about the issue in your game!
Are you seeing this "connection" issue only with the Team Leagues rewards? Are all other functions and rewards working properly? For example - the Daily Bonus reward, reward(s) from Quest(s), etc.,
Have you tried watching an Ad before or after playing the level for extra booster / extra moves? If so, did they work properly?
** These details will help us know if there is an issue with the App on your device OR the event.
Please post back and let us know all these details. You can reply by typing your message in the blank box given below to my comment.
Hope to talk to you soon. Have a great rest of the day π₯ π₯
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I only see the offline with the event , everything else I get
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By event I mean the team league
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Hello Elizabeth π€
Thank you & yeah! I understood ποΈ
Can you please tell me which device you are using? Also what is your game user ID number? Please click this Green lettered link to Find your ID
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ID- 1001616501
Device- Samsung galaxy tab S6 lite
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Hello Elizabeth π€
I have talked to our Farm game Community In-charge and here are few steps she has suggested for you...
You are playing on a tablet! So, the internet connection will be available only through Wi-Fi, right? There won't be any mobile data, isn't it?
** Please make sure that you have installed the latest update version of the game App. It should be 5.72.2 or above;
** Log out from your game (FB or King account) --> Close the game App --> Disconnect Wi-Fi --> Turn off your device --> Turn it on after few minutes --> Reconnect to internet connection --> Open the App and log-in again;
Please try any and all of these steps and let us know if the issue still persists!
Hope everything works out and you will be able to collect the rewards of the Team Leagues without any issues ο»ΏποΈ
Talk to you soon. Have a Farmtastic rest of the day π₯ π₯
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Hi there, hope all is well π
I just wanted to check if this is still an issue? Do you still get the connecting error?
Hope to hear back from you soon βΊοΈ
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