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After the most recent update for Android, I lost all the boosters I had acquired.
Hello dear @African š¤ A Warm Welcome to our Farm King Community!
I am sorry to hear that you have lost the boosters from your game!
Many Farmers are having this issue due to the new update! Please don't worry and post your game ID number here. This (green lettered) link will help you find it -->Ā Find your game ID number
Our Farm In-charge will report it to the King Customer Support team and make sure that you will receive your boosters šļø
TO reply back, please type your message in the blank box given below to my comment.
Thank you for your patience and understanding š š
Hello everyone!
First of all, we apologize for the trouble the new update is causing and know that the Studio is aware and working hard to improve this and make sure this doesn't happen again.
If you have lost your progress, you should try reconnecting the game app back to your Facebook or King account so your progress can sync back. You can find more info on how to get your progress back HERE
If you have lost your boosters and or Gold bars or have not been able to successfully restore your game progress back, contact our Player Support Team through the game app like this:
When you open the game app, select the 3 lines on the bottom left corner and select Customer Care:
Choose the following issue:
Scroll down until you can see Contact Us and fill in the details:
@bellablond Did you end up getting any boosters?
Through the contact button here, because I didn't have the option in the game. Maybe you can try that? Don't expect them to be helpful, but who knows... Maybe that's what got me the boosters at least? Or it could be a coincidence and they might give them to everyone little by little.
I didn't receive anything and I've reported my issue more than once through the game app the way the mods have instructed, have you reported a different way?
Thank you @QueenB, I had already reported my issue more than once and didn't receive a helpful reply. In fact, from what I gathered by the many posts in this thread that actually talked with Support - it didn't seem like they were willing to help out in any way regarding the boosters. This is the very first time I have heard from anyone that they were specifically working to restore players back to their level and compensate some boosters, finally. This is part of the problem, we needed to hear something like that rather than canned email replies that weren't helpful, Support basically saying its our fault, mods just continually saying to report the issue (i know it's not your fault and perhaps you didn't have much information til now)...not once had anyone said anything like you did just now, honestly that's the kind of thing we needed to hear from the start. So I do thank you for your response and I hope you understand the frustration with the lack of communication by King.
I did receive 20 of each booster in the meantime and some other things. It's not nearly what I lost, but at least it's something.
I have no idea if they are giving these to everyone or just to the people who complained through player support because when I contacted them, they said the boosters would not be compensated and the message when I received it just said it was a gift.
The moderators here are doing their best and they can't help this, but I'm still really annoyed with the communication from player support, who are basically telling people it's their own fault for collecting so many boosters.
That being said, you really should take the moderators' advice and report your losses through player support, even though they are being assholes about it. Just reporting it here is probably not going to get you anything back.
DĆ©jĆ signalĆ© plusieurs fois directement depuis le jeu et aucune nouvelle
Hi
What annoys me as well as losing all my boosters is that nobody has said sorry. At first it was report it giving your id number, then they were working on the issue then now when they have obviously realised they can't fix it it's that it's our fault for saving them and not using them up.
I don't blame the moderator on this forum it must be very difficult for them when they aren't getting any or the correct messages to pass on to us.
Why not admit to the issue, say sorry and give everyone some boosters. Yes some people will get more and some will get way less but at least it would resolve the issue more favourably.
We understand the frustration and the good news is that the Studio along with our Player Support team will be working hard to make sure:
For this to happen, you must report that you have been affected by contacting the Player Support team directly from the game app itself.
When you open the game app, select the 3 lines on the bottom left corner and selectĀ Customer Care:
NOTE! If you don't have this option, choose something else and scroll until you can seeĀ Contact Us
Scroll down until you can seeĀ Contact Us and fill in the details:
Hope this helps and a huge thanks for your patience while we work on making things right again š
@lapine18 sorry mate, you are not getting your boosters back.
I suggest you read back a few pages here to see how bad we are being treated.
Then click the arrow under my post above, read that.
Sorry mate, and all the best
Hello! I have been playing for years, Iām at level 3695!!! I have lost all my boosters (had more than 300 of each) :-( Please help!!! I play every day and I am almost wanting to give up! But I wonāt :-)
I am sure you are all working so hard on this but thought I would try and get them back sooner!!
my ID is 1061388141
thank you! Lots of love!
This whole thing is very frustrating and the way King is treating their fan base shows a lot about how they think of us. At the very least if they couldn't restore the boosters we had, they could have just given everyone a set amount each (like 20 boosters of each kind), it's the right thing to do for our trouble. Everyone wouldn't get as many as they had before, but at least it would be something, anything other than zero, at least to show they care. I've been able to build up some boosters again and Quests have come back for me so I am playing again HOWEVER, I used to spend money on this game and I won't give it another dime. So right back atcha King, showing you how I feel!
@milcamps you are not getting your boosters back mate, sorry but it's true. Moderators here tell you to contact Customer services, and customer services point you to the community forum, and if pushed will tell you that it's your own fault for saving them up, honestly scroll back a page or 2 and look at some other posts on here.
Best thing you can do now is click on my is click the arrow on my post above here, read and leave a negative review for them, they hate it!
All the best mate.
I have tried all the fixes mentioned in this thread and nothing has restored my level. I will not start the game again. I'd rather delete it. My user ID is 1612307075. I have been playing for 5-6 years and have built up lots of boosters, too. Please advise if you can restore the level or not. Thank you.
Hi same issue for me. Lost hundreds of boosters accumulated for years of play and every time I play I get a tutorial about how to play and it is maddening!!! Iām at level 3774! I did everything you suggested and still no boosters back. I depend on the customer service in French and they are useless, keep sending me a standard answer, exactly the same for weeksā go to the community and everything will be solvedā . In other words they donāt care and do not do their job. It is so disappointing because I do love farm heroes and I feel cheated .ID user 4249051871.
Please could you please get my boosters back or ask custo
er service to do itās job. Thanks
Mate, you are NOT going to get your boosters back, sorry but it's true, read back a few pages and see for yourself.
The moderators have no clue.
They tell you to contact customer support, then customer support will just point you to the community forums. If you push customer support, you will just be told that boosters are stored on your device, not on the server, so nothing they can do about it. Even if you had hundreds, they have told customers it's their fault for not using them up.
Click the arrow and read all of my previous post mate.
All the best.
contacted them already but until now my boosters are not returned back.
Yep, that's what we have to do. And don't forget to vote other reviews as "helpful" so they are moved up in rank!
Hello @Adelewsy š¤ A Warm Welcome to our lovely Farm King Community!
I am very sorry to hear that you have lost all your boosters from your game! This was a glitch popped up in the game with the new update! You will have to contact the King Customer Support team and report them about the issue. Please follow these steps...
Choose following option
Scroll down all the way where you see "Contact Us" tab
NOTE: There might be a delay with Customer Support Team responding! Since there are many Farmers who are affected by this glitch, it might take longer for them to sort out!
Please post back and let us know if you need any further assistance. You can reply by typing your message in the blank box given below to my comment.
Thank you for your patience and understandingĀ š
My USERID is 1393631277
Under Farm Sago
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Hello @geoffremy š¤ A Warm Welcome to our lovely Farm King Community!
I am sorry to hear that you are having an issue in your game!
When you said "help badges" -- did you mean the boosters, like the Shovel, the Purple Dog and other things? Did you lose those?
If so, that is the glitch that popped up with the new update. You will have to contact the King Customer Support team and report them about the issue. Please follow these steps...
Save everyone keep asking:
WE ARE NOT GETTING OUR BOOSTERS BACK!!!!
Even though it's not our fault, and we did not make the change, we're doomed!!
Hit King where it hurts, feedback, go to Google Play, or IOS, if you have left feedback before, delete it, don't revise it.
Then leave them a 1 star review, all the 1 star reviews will then appear at the top.
That's all we can do apart from be annoyed.
After updating to the latest version, all my boosters are gone. Please restore them as soon as possible.
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Hey Farmers! š©āš¾ Have you noticed a few friends missing from your list? Donāt worry, itās not just you! Weāve made an update behind the scenes to improve how friendships work in the game. To help make connections more stable and secure, some players may be asked to confirm their friends again through a pop-up in the game.ā¦
I saved my progress for the first time today and while my level and gold bars are the same, most of my boosters - some of which I spent money on - have disappeared. Please restore my boosters. Thank you.
I am not receiving extra lives. I get requests every day, and I send lives to my team, but I haven't received an extra life in months. User ID is 1029957915.
Why isn't the Farmers Market event logo showing? I am able to complete levels and am awarded but am unable to collect as the tab isn't showing and is also missing from the Events section?
š Farm Heroes Saga ā Episode Unlock Day! New adventures await! Every Tuesday, fresh levels are added to Farm Heroes Saga. Make sure to update your game to access the latest episodes! š¾āØ Where are we now? Latest Levels are 7646-7660 š¹ New levels unlock weekly across Apple (App Store), Android (Google Play), Facebook &ā¦
š„ Current ongoing or known issues! š„ For any ongoing issues, please check the Support section of Farm and look for announcements as we'll update everything live as we fix things! šØ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! š š How to fix commonā¦
