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🚫 Known Issue - My games keep crashing after I made purchases for more lives??

CBurtCBurt Posts: 2 Newbie
edited April 12 in Support

Best Answer

  • QueenBQueenB Posts: 9,453 Community Manager
    Answer βœ“

    @mike984 and @CBurt hi πŸ‘‹

    Apologies for having to experience this issue which by the way the Studio is aware of and currently working on a fix. Hopefully, the fix should be available from tomorrow.

    We see you are both using Apple iTunes as your payment provider so you can request a refund directly from them for the purchases that got lost... it's the only way actually since they are the only ones that have access to your payment details and can handle refunds.

    If you're not familiar with how to request an iTunes refund, check it out HERE!

    Fo the time being, we recommend waiting with making any extra moves purchases until we can confirm the issue has been solved.

    We hope to have some good news soon πŸ˜‰

    Answer βœ“

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