🚫 Known Issue - My games keep crashing after I made purchases for more lives??

CBurt · April 6

It’s happened to me twice

QueenB · April 12

Apologies for having to experience this issue which by the way the Studio is aware of and currently working on a fix. Hopefully, the fix should be available from tomorrow.

We see you are both using Apple iTunes as your payment provider so you can request a refund directly from them for the purchases that got lost... it's the only way actually since they are the only ones that have access to your payment details and can handle refunds.

If you're not familiar with how to request an iTunes refund, check it out HERE!

Fo the time being, we recommend waiting with making any extra moves purchases until we can confirm the issue has been solved.

We hope to have some good news soon 😉

PummyRaj · April 7

Hello @CBurt 🤗 Hearty Welcome to our lovely Farm King Community!

I am very sorry to hear about the issue in your game!

** Were you purchasing "extra moves" OR "extra lives"? Can you please clarify?

Some players were/are having issue after they purchased extra moves! The Farm Game Studio is aware about this issue and they are trying to fix it, but it is taking a bit longer!!

Can you please provide your game ID number, so that I can send it to our Farm Community In-charge?

Here is how you will find your ID number... click on "My Profile" tab;

** Double click on the "King" emblem and you will find your game ID number

Please post back your reply by typing in the blank box given below to my comment.

Talk to you soon. Have a Farmtastic rest of the day 🍒🍒

CBurt · April 7

11523523608

mike984 · April 12

It is absolutely unacceptable. For a week a lost lot of money because every single time I was buying extra moves the apps crashed. The only way to avoid it was spending £ 4,99. Now after the update things are not changed at all. No reason to waste my money anymore for an unreliable app

mike984 · April 12

It happened every time

QueenB · April 12

@mike984 and @CBurt hi 👋

Apologies for having to experience this issue which by the way the Studio is aware of and currently working on a fix. Hopefully, the fix should be available from tomorrow.

We see you are both using Apple iTunes as your payment provider so you can request a refund directly from them for the purchases that got lost... it's the only way actually since they are the only ones that have access to your payment details and can handle refunds.

If you're not familiar with how to request an iTunes refund, check it out HERE!

Fo the time being, we recommend waiting with making any extra moves purchases until we can confirm the issue has been solved.

We hope to have some good news soon 😉

Rose0586 · April 19

Same happened to me as well...

How do I get my spent coins back?

MahranOthman_82 · May 13

Hi, I'm playing farm heroes saga game for 2 years, really it is very nice game but unfortunately today this game is not working on Facebook, I don't know why, I wish you can help me to resolve this problem