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My whole account is messed up

in Support
I had a name Doodlebug and went into my account to change my picture. I was playing around level 1105 or more. Then when I logged out I started on level 1 again with 50 gold bars. I also had a new name Player with a crazy number and a different avatar. I have played now to level 65 or so, and built up my piggy bank, broke it and got another 50 bars. I know how precious gold bars are so I have not used 1 of them. I played last night and saw I have only 79 gold bars. I really don't know what's happening here, very frustrating
Answers
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0 · Helpful Woah! Sweet Love HahaAs wap angel said, you were clearly not logged in. That is why you started at level 1 again and had a different avatar and user name.
As to what is happening with your gold I am going to tag one of the community managers ( @Crazy Cat Lad and @MarkHawk ) to have a look at your account to see if they can see what is happening there. Sometimes despite our best intentions when things pop up quickly, like extra moves, or boosters we can accidentally buy them without realising. But whichever one looks at your account, they can see.
As to the progress, IF you wanted to be put back to the level that you were on, but with the account you are using now, they could add the progress for you, but that would just have you move on to level 1105 without your saved scores.
Please be patient though, there have been a lot of staff holidays the last couple of weeks so they might not get back to you straight away
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Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
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0 · Helpful Woah! Sweet Love Haha🍓 Want an undo button? Vote here 🍓
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
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0 · Helpful Woah! Sweet Love HahaPlease follow the advice from wapangel and Chicken Slayer and once you're logged into your player account then please ping me here on this thread and I'll transfer the Gold bars to your account
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1 · Helpful Woah! 1Sweet Love HahaI am so irritated at things here. I have logged into my account, via facebook, like I did originally when I started playing as Doodlebug. The platform said that I had successfully logged in and that I could then start playing. As I went into the game, I've now started on level 1 again. I had 100 gold bars on my game last night, now I've got 50 only. It seems every time I log in , I start as a new player. I have been registered with King since September last year, and my email has always remained the same. Now I try to log in on my cell, and I get this message that my email address is not registered to any King Account. I've now connected though Facebook on my phone , and see I'm on level 1132 and I have 122 gold bars....
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0 · Helpful Woah! Sweet Love Haha🍓 Want an undo button? Vote here 🍓
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWe had a look at your game records and all looks fine. Are you back on track now as we can see Gold bars was used while playing level 1133 so it looks like you got your game progress back... Can you confirm?
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1 · Helpful Woah! 1Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaSo to change the picture, click on the camera icon which is right next to your avatar and you should be able to take a new photo or add a new one from your album.
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaIn this case you need to access your Facebook account, change picture then from mobile device, disconnect the game from Facebook, close the game app, open it again and connect it back.
It can take hours sometimes to update the game app when you change your Facebook profile picture so keep that in mind if you don't see the new picture right away.
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🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
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0 · Helpful Woah! Sweet Love HahaI thought I was logged into Farm Heroes via Facebook from the start, but it seemed I wasn't. I could see all my fellow players and shared lives - which I enjoyed - together with the personal competition that comes with playing in our community. Now I am logged in on Facebook, and can only see my friends though Facebook, not as before. Is there any way to see the whole community - and share lives and beans with everyone?
Also, i want to change my name on Farm Heroes, to a pseudonym. Is that possible?
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0 · Helpful Woah! Sweet Love HahaAs regards the name, do you mean on the forum or in the game in the kingdom itself?
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Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha