Game is Crashing/Freezing - Cannot play!(Reported to the Studio)!

sharonhsharonh Posts: 3
edited June 25 in Support
Why won't level 2439 and 2440 and probably above load on my IPAD but will load on Apple Mac?

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  • cheri96cheri96 Posts: 0
    When I log onto the game I get a screen with an ad that says "last chance" to buy gold bars. When I try o close it, the screen freezes. The only thing I can do is lose the program. This happens every time I try to play. 
  • QueenBQueenB Posts: 1,307 Community Moderator
    Welcome to our Community @cheri96 ;πŸ˜ƒ

    Do you happen to play on mobile and if yes, which game app version do you have installed? 

    Android: 

    The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.

    Apple:

    To find this follow these steps: Settings > General > Usage > Manage Storage > select the game > Make a note of the version number.

    Thanks :) 



    Farm Heroes Saga - The studio is hunting for feedback, share yours here


  • arisengelisarisengelis Posts: 0
    Whenever i am going to play that level the applocation is ending. I am bot able to play. Does anybody nows the reason?
  • Belle900Belle900 Posts: 4
    level 2537 wont load . Screen just freezes .
  • froglegsfroglegs Posts: 1
    Stuck on screen with Last Chance to buy bars
  • QueenBQueenB Posts: 1,307 Community Moderator
    Welcome to our Community @sharonh and @froglegs πŸ˜ƒ

    What is happening when you're trying to play the level? Do you get any error message or does the game app freeze? Have you made sure you have the latest game app version installed and if so, which version do you have installed?

    To find this follow these steps: Settings > General > Usage > Manage Storage > select the game > Make a note of the version number

    @froglegs, which device are you playing on and can you provide some more details as to what is happening in your game?

    Thanks :) 


    Farm Heroes Saga - The studio is hunting for feedback, share yours here


  • QueenBQueenB Posts: 1,307 Community Moderator
    Welcome to our Community @Belle900 ;πŸ˜ƒ

    Can you let me know which device you are playing on and the game app version you have installed?

    Apple Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game > Make a note of the version number.

    Android- 

    The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.

    Once I have this I'll check it with the Studio πŸ˜‰

    Farm Heroes Saga - The studio is hunting for feedback, share yours here


  • Belle900Belle900 Posts: 4
    I pad. 5.20.5 .
    Thanks 
  • RenΓ©-PierreRenΓ©-Pierre Posts: 1
    Recently, I can not play a level higher than 1901 on mobile (no worries on a pc).
    I have tried all the recommendations of the FAQ and I do not want to uninstall and re-install the game (in order to keep my boosters).

    No problem to play against old levels or new challenges .. Any idea?
  • firebombmarkusfirebombmarkus Posts: 7,053 Superstar
    Hi @René-Pierre and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? It would also be very useful if you can make a screenshot of this situation so I can see what is happening. Thank you.
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • Paddles61Paddles61 Posts: 0
    The app loads, I can get the daily bonus but the level won’t load. 
  • PummyRajPummyRaj Posts: 3,935 Superstar
    Hello @Paddles61, Hearty Welcome to the Farm Heroes section of our friendly King Community :)

    I am sorry to hear that the level is not opening for you in your game!!  Can you please tell me which device are you using to play the game?  Some trouble-shooting steps might work depending on your device :+1:  Below are some links for your assistance....

    Android -- https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
    iOS -- https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

    ** Do not go with the "Delete & Reinstalling the App".  Because, doing so will delete all your stored up boosters!!  After trying the troubleshooters, please come back and post the update here.  TO do so, tap on "Type your Comment" box located below =)

    Hoping the problem will get resolved soon!  Thank you for posting in the Community & have a nice day/evening!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

  • sharonhsharonh Posts: 3
    The version I have is 5.20.5
    When trying to play I click on the level and it just says loading but doesn't load.  It is doing it for levels 2439 (which I did complete on my Apple Mac) and is doing it for level 2440.  It is only doing it on my IPad.  I can go back & play other levels on my IPAD with no problems.  I can play the Rancid's Lair event fine.
    Thanks.
  • Shujath123Shujath123 Posts: 1
    I ve completed level 2100 now I'm not able to move further as level 2100 is not loading whenever I try it will crash
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