Game is Crashing/Freezing - Cannot play!(Reported to the Studio)!



  • CarinaverheyenCarinaverheyen Posts: 0
    What can i do? 
  • CarinaverheyenCarinaverheyen Posts: 0
    my game freezed, what can i do about it, wait or ....
  • PummyRajPummyRaj Posts: 5,379 Superstar
    Hello @Carinaverheyen, Hearty Welcome to the Farm Heroes section of our friendly King Community :) 

    I have just answered your question here
    Please click on that link to check the answer.  

    According to Community rules, this thread will be closed because of "Duplicate Post"

    Thank you for posting in the Community.  Please come back if you need any assistance in future.  

    Have a wonderful rest of the day/evening!

  • uyulalahuyulalah Posts: 12 ✭✭
    I'm having the same issue, almost a week with the "last chance" screen that wouldn't close so I'd terminated it hitting home button and then clearing it from recent apps, and start it again. Sometimes I got as far as the daily bonus or the tractor dash but it froze and had to repeat the minimizing and clearing again until I got to play the game.

    That was until yesterday, now it won't even let me hit PLAY or the settings, the facebook connect button doesn't load. Every time I start the app, it crashes and I get: "Unfortunately, Farm Heroes Saga has stopped". I've tried "forced close" and clearing cache. I don't want to re-install or delete data, I don't want to lose my boosters >.< 

    Is there any way to uninstall JUST the last update? Maybe that's where the problem is.

    The app updated on July 4th to version 5.22.6
    My device: Samsung Galaxy Tab 4 on Android 5.1.1
  • PummyRajPummyRaj Posts: 5,379 Superstar
    Hello @ramel, Hearty Welcome to the Farm Heroes section of our friendly King Community :)

    I am sorry to hear that you are not able to play your game!!  When you click on a level at the "Play" screen, is the screen just freezes?  Or you can play but cannot pass the level because it is just stuck on that screen?  

    Can you please explain a bit more, so that we can be of proper guidance?  If you click on "Type your Comment" box located below, you will be able to write back to us =)

    Looking forward to talk to you soon!  Have a nice day/evening!

  • Patricia_MariePatricia_Marie Posts: 14
    Why does my game freeze everytime I ask friends to send lives at the end of the level? It won’t even let me exit the level, I have to close the app and restart.
  • sandrassantos1983sandrassantos1983 Posts: 1
    O meu jogo não que abrir
  • ArchitectArchitect Posts: 2
    Hello, I have the same problem. I passed level 1134 and when I wanted to play level 1135 I tap on the icon nothing happens, it doesn’t open the window so I can tap “Play” to start play the game. It seems like the game doesn’t respond at all. 
  • ArchitectArchitect Posts: 2
    Please let me know what should I do. Thank you in advance. 
  • dorsetbugdorsetbug Posts: 4
    Same as above. Screen is frozen on last chance to buy pop up. Tried usual things , still stuck.
  • lizzyblizzyb Posts: 11
    I had to delete the app and reinstall it, then it worked fine after this.
  • iratxeesiratxees Posts: 21
    edited July 10
    I do not dare to reinstall it because as long as I can not sincrinize it I do not want to lose my level
  • lizzyblizzyb Posts: 11
    I messaged king about this and they were really very good at sorting out this problem. In fact they were excellent. I would just like to say a big thank you to Veronica king player relations. She was very quick at replying to me by email. Had the problem sorted in no time.
  • Crazy Cat LadCrazy Cat Lad Posts: 2,211 Community Moderator
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