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My Farm Heroes is not showing/loading on Facebook! (This has been reported)!

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debera
debera Posts: 8 Level 2
edited September 2019 in Support
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  • QueenB
    QueenB Posts: 13,660 Community Manager
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    King doesn't have access to Facebook platform to make any changes so there might be a technical issue you're experiencing.

    Can you access the game from this link? 
    Flag · Helpful Sweet Love Haha
  • Mildred_2_2
    Mildred_2_2 Posts: 30 Level 2
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    I got mine to come back on. At the top of the page click on the padlock in the address bar and click allow for flash. A small box will tell you it needs to reload and then it comes up. Hope everyone understands this message and it works for you.
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  • QueenB
    QueenB Posts: 13,660 Community Manager
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    @debera, thank you so much for reporting this. 

    The Studio has been informed and they are currently looking into this as we haven't been successful on reproducing this issue ourselves yet.

    @Mildred_2_2 had a possible workaround which I would like you all to try out:



    This could be a Flash related issue so please have a look at the following page for more steps.

    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
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  • QueenB
    QueenB Posts: 13,660 Community Manager
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    The game team has kindly asked for some browser logs to help diagnose the issue.

    It only takes a few seconds :)


    The steps would be this:

    1. Right click the background of the page on https://apps.facebook.com/farmheroes
    2. Click Inspect



    3. Click Console in the tab that appears to the right



    4. Right click a line in the list and click Save as



    5.     Save the file on your computer and upload the file on the comment below.

    Thank you 🙏
    Flag · 1Helpful Sweet Love Haha
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