With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. Performance may vary and crashing issues may disrupt the enjoyment of the game.
On Android devices, our apps require OS 5 or higher. Have you by any chance tried reinstalling the game app? It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.
However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.
If you have a supported device, please get back to us with the following details so we can take a closer look and help you:
1) Make and model number of your device. Also, the current OS you have. You can find this in Settings>General>About.
2) The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.
3) How much storage left on the device?
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