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Game nor working on mobile android
This is starting to be very frustrating.
I have two smartphones, both android. One is the Samsung galaxy s4 mini and the other is the samsung galaxy J5 2017. Both have updated apps and enough memory space since both have a sd card.
Here's the weird sitution. I use the mini one to play because I can't use to make calls anymore. So I used to play both Farm Heroes Saga and the Diamond Diaries Saga on that phone, even though I also installed the games on my my other phone (J5).
About 2 weeks ago Diamond Diaries Saga crashed on the s4 mini... I would click on the game, see the orange screen with King logo and immediatly says ""unfortunately, Diamond Diaries has stopped" and it crashes.Β
So, I started playing the diamond saga on the J5 phone.
Yet I continued to play the Farm Heroes saga on the s4 mini.... until a few days ago when it also cashes with the same message.
What became even more strange is that now Diamond Diaries saga is also crashing my J5 phone.
What the hell is going on?
I've reported the issue befoe and done all the steps I was told to do... but nothing is working.Β https://community.king.com/en/diamond-diaries-saga/discussion/comment/501751
Can anyone help? Is anyone else having the same issue?
Thank you for you time
Eva
PS: Since is an issue with both games I post on both forums the same message. I'm sorry if I shouldn't do that!
I have two smartphones, both android. One is the Samsung galaxy s4 mini and the other is the samsung galaxy J5 2017. Both have updated apps and enough memory space since both have a sd card.
Here's the weird sitution. I use the mini one to play because I can't use to make calls anymore. So I used to play both Farm Heroes Saga and the Diamond Diaries Saga on that phone, even though I also installed the games on my my other phone (J5).
About 2 weeks ago Diamond Diaries Saga crashed on the s4 mini... I would click on the game, see the orange screen with King logo and immediatly says ""unfortunately, Diamond Diaries has stopped" and it crashes.Β
So, I started playing the diamond saga on the J5 phone.
Yet I continued to play the Farm Heroes saga on the s4 mini.... until a few days ago when it also cashes with the same message.
What became even more strange is that now Diamond Diaries saga is also crashing my J5 phone.
What the hell is going on?
I've reported the issue befoe and done all the steps I was told to do... but nothing is working.Β https://community.king.com/en/diamond-diaries-saga/discussion/comment/501751
Can anyone help? Is anyone else having the same issue?
Thank you for you time
Eva
PS: Since is an issue with both games I post on both forums the same message. I'm sorry if I shouldn't do that!
Answers
May I confirm if you have tried reinstalling the game app from both devices? This usually solves most issues although, you will lose any saved boosters and lives.Β
Any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.
However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully.
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π¬ Play Candy Crush SagaΒ πΒ Play Candy Crush Soda SagaΒ Β π«Play Candy Crush Friends Saga
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0 · Helpful Woah! Sweet Love HahaYes I have tried that multiple times in fact. I tried eveything you mention in this post:Β https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device#latest
Again... nothing is working. What the hell?
Thanks for the help.
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0 · Helpful Woah! Sweet Love HahaHave you by any chance tried clear the Google Play Store cache?Β
First, delete the game app and then reset the settings in the Google Play Store app:
-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updatesβ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.
Restart the device and download the game again. Then open the game and reconnect it to your Facebook or King account to get back your played levels and Gold Bars.
I'm hoping this does the trickΒ π€π€π€
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π¬ Play Candy Crush SagaΒ πΒ Play Candy Crush Soda SagaΒ Β π«Play Candy Crush Friends Saga
π€ΌββοΈ Play Candy Crush Jelly SagaΒ Β Β π©βπΎ πPlay Farm Heroes SagaΒ
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0 · Helpful Woah! Sweet Love Hahaso weird!
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWe've exhausted all possible troubleshooting steps now so at this point, your only option is to try a completely different device or factory reset both your devices.
I've checked with the studio and there are no issues from our side so I'm afraid there is nothing more we can do.
I'm very sorry that we're not able to provide any further support on this and hope you'll find a way to play the game.Β
πΒ Refer a Friend to Farm Community and get Rewarded!Β π
π¬ Play Candy Crush SagaΒ πΒ Play Candy Crush Soda SagaΒ Β π«Play Candy Crush Friends Saga
π€ΌββοΈ Play Candy Crush Jelly SagaΒ Β Β π©βπΎ πPlay Farm Heroes SagaΒ
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0 · Helpful Woah! Sweet Love HahaI realized a few days ago that I can't play any king games on my s4 mini. I try to instaleed a different one and it still didn't worked.
What is weird is that i reinstalled the diamond saga on my J5 2017 (the farm heoes still work on that one) and it loads but then cashes...Β
It's a shame I was really enjoy it.
Thank for the help.
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0 · Helpful Woah! Sweet Love HahaI know theoretically that technically the game may be supported, but with the complexity of what the game needs, it doesn't always work well.Β
I play a non King game island game and on my ipad, its brill. On my 2018 android phone which has all the specs needed and more , it takes forever to load, frequently crashes or doesn't load properly.Β
What one of the previous CM used to advise was if you can, restore the device back to factory settings. Only install the apps you really use, so you could maybe just try installing your fave king game and see if it works. Be advised that if you do this, it might not work but it would be something I would be tempted to try. You will also be starting from scratch with everything installed (as in have to install everything again)
Β π Want an undo button? Vote hereΒ π
Keep social distancing π₯ Stay Local no trips to Barnard castle! π₯ Protect your loved ones π Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
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0 · Helpful Woah! Sweet Love HahaΒ π Want an undo button? Vote hereΒ π
Keep social distancing π₯ Stay Local no trips to Barnard castle! π₯ Protect your loved ones π Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
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0 · Helpful Woah! Sweet Love HahaIt's still a problem though because that doesn't explain while my other phone (j5 2017) has the same problem... Although with that oneI can play farm heroes. The one that crashes is Diamond diaries saga.
Do we need to get a new phone every year to be able to play the games? That sucks!
I won't mind playing on my desktop but Diamond diaries saga it's not available for that.
It's frustrating, really. I'm not even half way into farm heroes but with the Diamond saga I'm waiting for new levels to be made.
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0 · Helpful Woah! Sweet Love HahaNo you don't have to buy a new phone every year they should last a while, but the trouble is with advances in technology, all games (not just King) or any other apps have to be configured for the newest mobiles too. So there are so many devices out there ( a few years ago there were over 2500 android devices alone) that sometimes the less popular phones or the cheaper ones, don't work as well as the newer ones. That's not anything that king do, its a bit like with computers when you use a celeron based or intel based processor, some programmes work better than others. The more you have stored in the memory too would make a difference.Β
Β π Want an undo button? Vote hereΒ π
Keep social distancing π₯ Stay Local no trips to Barnard castle! π₯ Protect your loved ones π Do as they say, not as they do
Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!
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0 · Helpful Woah! Sweet Love HahaI have no issues with farm heroes but with Diamond diaries saga I do. It keep crashing.
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0 · Helpful Woah! Sweet Love Haha