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Hello, @PummyRaj, I've sent an email to them as you suggest. I hope to solve this soon. Thank you.PummyRaj said:Hello @LilyDayne Thank you for the clarification
I have heard from some of the players that the "Chat" button through "Contact Us" tab at the bottom of the Community page is not working and bringing them back to the Community page.
Just in case, that "Contact Us" tab doesn't work and brings you back here, please follow below steps...
Contact the King Support team through this link:https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with My game";
and the SUB-TOPIC as "Prize not Received";
Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to the same email you have received.
Hoping for the Best! Have a great rest of the day/evening!
Hi @Spinnifix, I sent the email to the support team a few minutes ago. If they don't respond in three days, I'll send another. I hope they fix your problem. Thanks for helping me. Good luck.Spinnifix said:@LilyDayneHello Lily
I now have the same problem with the new event. I had followed the instructions. Unfortunately, I did not receive a confirmation email. I had already read that from others. That's why I turned to QueenB. Respectively, she had already taken care of it herself. But I also had to explain to her what's wrong with me.
I think she will help me !!!
