Cropsie Garden Grove!

SpinnifixSpinnifix Posts: 2,341 Legend
edited December 2019 in Support
I finished the event in a few hours. It was a very nice and fast event. Unfortunately, I did not receive the rewards from the final. I would like to have these! Thank you
                                                                     

♥ Where there is a will, there's a way ♥


Prev1

Answers

  • PummyRajPummyRaj Posts: 7,417 Superstar
    Hello @Spinnifix

    Very sorry to hear that you have not received the prize from the "Cropsie Garden Grove" event!

    Please contact the Player Support Team through this link  https://soporto.king.com/contact  
    ** While filling out, enter the TOPIC as "Problems with My game"; 
    and the SUB-TOPIC as "Prize not Received"; 
    Explain briefly about the issue and Submit the form. 

    NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

    Please let me know if you need further assistance after sending the complaint to the Player Support team :+1: 

    Hoping for the Best!  Have a great rest of the day/evening! 


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • QueenBQueenB Posts: 3,355 Community Moderator
    @Spinnifix, I was checking to see if there were any issues with this feature so Player Support had a look at your game records for me.

    They've informed that your game did receive the rewards, on the 02/11, at 19:52, later the same day at 23:20 and the last reward was received on 03/11 at 00:45. 

    Hope this clears out any doubts! 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • SpinnifixSpinnifix Posts: 2,341 Legend
    @QueenB

     The time above as unlimited lives is still the time I got from the previous event. Thus, I also see that I have received nothing. I flew back to the picture of the final from the app. Wanted to take a picture of it and it did not work anymore. The picture was there, only the price has not arrived and can be seen.

     You also prescribed yourself from 3.11. instead of 3.12.
                                                                         

    ♥ Where there is a will, there's a way ♥


  • SpinnifixSpinnifix Posts: 2,341 Legend
    I have sent the form but have not received a confirmation email in my mailbox !!!
                                                                         

    ♥ Where there is a will, there's a way ♥


  • QueenBQueenB Posts: 3,355 Community Moderator
    I'm very sorry @Spinnifix but we are unable to replace any items that have been lost or not received from special events :(
     
    Please tap on the "Contact Us" button on the bottom of the page so you can get help:



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • SpinnifixSpinnifix Posts: 2,341 Legend
    @QueenB


    Well, I did it again. Because yesterday I did not receive a confirmation email. That will surely be the same today. The game is not nice and there is no end result. What else should I do? It looks like I was unlucky. So lost time at the event !!!

                                                                         

    ♥ Where there is a will, there's a way ♥


  • SpinnifixSpinnifix Posts: 2,341 Legend
    @PummyRaj & @QueenB

    Hi!

     I have now received the email and have answered it with attachment. Lets see what happens. Then I will contact you again !!!
                                                                         

    ♥ Where there is a will, there's a way ♥


  • SpinnifixSpinnifix Posts: 2,341 Legend
    @QueenB & @PummyRaj


    The unlimited time from the previous event is over now and I see that I have not received a reward from the final. So far I have not received an email with an answer.

     What am I supposed to do now?

                                                                         

    ♥ Where there is a will, there's a way ♥


  • SpinnifixSpinnifix Posts: 2,341 Legend
    @QueenB & @PummyRaj

    On my email because of the reward, I have received nothing. No answer and no reward. I'm doubting if I'll play events when it's finally over for Katz. This is already the 2nd event. At the first there was an extra popup by customer service.
                                                                         

    ♥ Where there is a will, there's a way ♥


  • PummyRajPummyRaj Posts: 7,417 Superstar
    The unlimited time from the previous event is over now and I see that I have not received a reward from the final. So far I have not received an email with an answer. 

     What am I supposed to do now?

    Hello @Spinnfix :) 

    You have received the initial automated email, and you have sent a reply to that email with attachment, right? 

    Now, wait for 1 or 2 more days to hear from an actual person!  It depends on their busy schedule.... if there are more complaints, it might take a bit more for you to hear from them.  But, the longest I have seen is 3 days.  So, I request you to be patient till tomorrow. 

    Did it make sense?  Let me know :+1:    


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • SpinnifixSpinnifix Posts: 2,341 Legend
    @PummyRaj

    Thanks. Then I'll wait until tomorrow. Will be back on monday !!! Sunday is family day, will hardly be on the PC.
                                                                         

    ♥ Where there is a will, there's a way ♥


  • SpinnifixSpinnifix Posts: 2,341 Legend
    @PummyRaj & @QueenB-2

    Hi! So, today is Monday and I have not received a reply email. Since I have the email still there, I could send it again. Otherwise, this option only leaves me no more events to play. Because everything should work. Otherwise it is not a honest action !!!

                                                                         

    ♥ Where there is a will, there's a way ♥


  • PummyRajPummyRaj Posts: 7,417 Superstar
    Hello Peggy @Spinnifix

    Yes!  Please do send a reply to that automated email you have received!  And tell them "Hello!  Just following up as I have not heard from you guys with regards to my missing prize.  I am sure you must be out of the office due to the weekend", and something like that... 

    I am hoping you must have received some reply from them by now as all of the King Support team is back to work now.  But, if you did not, please do send them a reminder reply :+1:  


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • SpinnifixSpinnifix Posts: 2,341 Legend
    Hello

    @PummyRay

    Today came again an automatic email. I had sent my text again. Because tomorrow will start the new event. I can not say more about that yet.

     Greeting Peggy
                                                                         

    ♥ Where there is a will, there's a way ♥


  • SpinnifixSpinnifix Posts: 2,341 Legend
    Hello @PummyRaj and @QueenB

     I had 2x sent a message on the automatic email, unfortunately no answer received from the customer service. Have certainly waited 1 week. I will never get it !!! SAD!!!

                                                                         

    ♥ Where there is a will, there's a way ♥


Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard

This Week's Leaders