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App crashes after last update

eugualemc2
eugualemc2 Posts: 1 Newbie
in Support
Hello. I can't play anymore. After the update to the last version the app crashes few seconds after having tapped on the icon to open the game. Please fix this bug !
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Answers

  • QueenB
    QueenB Posts: 13,660 Community Manager
    Sorry to hear about this @eugualemc2😕

    Have you by any chance tried reinstalling the game app? 

    It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

    However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). 

    Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

    Hope this helps :) 
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