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Farm Heroes Saga not loading on Facebook! FIXED!

vandac
vandac Posts: 2

Level 1

edited January 2020 in Support
My ID is 1068011354 and I tried Edge, Firefox and Chrome and the game Farm Heros Saga don't load. I tried in others computers and the result is the same. I have another facebook account and the game load very well in all browsers. 
When I tried this accoun ID 1068011354 it doesn't work at all.
Help me

Best Answers

  • QueenB
    QueenB Posts: 15,274
    edited January 2020 Answer ✓

    Thanks for reporting this guys 👍

    There seems to be an issue which is, unfortunately, affecting the game! Rest assured, however, the game team is aware of this and working as hard as they can to solve this but we don't have a timeframe for a fix just yet.


    If you happen to have Windows 10 on your PC, you can try downloading the game app from Microsoft Store instead and give it a try.

    https://www.microsoft.com/en-us/p/farm-heroes-saga/9nkmkxnqv2m8

    Remember to connect the game app to Facebook so it can sync and keep in mind lives and Boosters do not get synced.


    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉


  • ShellyG
    ShellyG Posts: 20

    Level 3

    edited January 2020 Answer ✓
    Ok! So this is weird or just a coincidence lol... So as we all know FHS hasn't been loading for days...soooo I decided to play on mobile which is rare for my as I like my desktop, mobile worked fine and has a totally different look than the desktop version. So today I decided to see if FHS will load on my desktop, well it DOES and it has the same platform as the mobile game, same look and everything! So did they update it? Or did the mobile version somehow carry over to my desktop? It's just weird and a bit to get use to, but I am also glad I can get back to playing in via my desktop   =)
  • QueenB
    QueenB Posts: 15,274
    edited January 2020 Answer ✓
    LATEST UPDATE!!!



    The game team has been working hard and has successfully improved the new HTML5 version on Facebook 💪⚒🛠🙌

    You should now be able to load the game, but if not, please try clearing the cache and give it another go. 
    http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

    If you play on King.com, you might still have loading issues and that is because the game still runs on Flash but worry not as that is the next thing the studio is going to work on improving.

    If you have lost any purchased items or lost your progress, contact our Player Support team by selecting the "Contact Us" button below:


    Please include your Facebook ID on the message so they can locate your game records! Here is how to find it!
    Facebook ID.


«13456734

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