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Stuck at a Roadblock!

karladsa
karladsa Posts: 7

Level 1
edited January 2020 in Support
I am at level 1705 and the lock does not release, I passed the level I needed to pay the key with 3 stars and still does not release

Answers

  • QueenB
    QueenB Posts: 15,842
    Are you stuck at a Roadblock @karladsa?

    Can I have a screenshot of the game map showing your profile picture at the roadblock and your Game ID  please? 

    For any guidance, please visit this useful website: www.take-a-screenshot.org
  • karladsa
    karladsa Posts: 7

    Level 1
    Sim, QueenB disse:
    Você está preso em um Roadblock @karladsa?

    Posso ter uma captura de tela do mapa do jogo mostrando sua foto de perfil no bloqueio da estrada e seu ID do jogo,  por favor? 

    Para qualquer orientação, visite este site útil: www.take-a-screenshot.org


  • PummyRaj
    PummyRaj Posts: 45,175
    Hello @karladsa, Hearty Welcome to the Farm Heroes section of our friendly King Community :) 

    Thank you for posting the screenshots.  Can you please provide your game user ID number with the help of this link  
    https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

    Talk to you soon!  Have a nice day/evening!
  • PummyRaj
    PummyRaj Posts: 45,175
    Hello again @karladsa, 

    I just checked in my game and I understood why you are waiting at the Road Block after winning level # 1705!! 

    You have not gained 2 stars in the Rancid level, which is #1701.  That must be the reason that Road Block was not opened!! 
    I have posted screenshot from my game -- I have marked the Rancid level for your reference =)

    But, once you provide your game ID number, our CM @QueenB will be able to check into your game :+1:


  • QueenB
    QueenB Posts: 15,842
    Thanks @Pummy Raj 👍

    There roadblock should have opened with 2 stars only( 3 stars is not required anymore), so it's the avatar that is stuck.

    @karladsa, can you try disconnecting the game from Facebook, restart the device, connect the game app back to Facebook and see if that helps? 
  • kickglass
    kickglass Posts: 4

    Level 1
    Hello. Im stuck at 1255. 
    I beat rancid with two stars but it didnt unblock. 
    Pliz help
  • [Deleted User]
    [Deleted User] Posts: 20

    Level 3
    What device are you playing on?
  • stan1981
    stan1981 Posts: 3,459
    Do post ur screenshot

Hey! Would you like to give us your opinion?

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