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FHS on Facebook : why am I not receiving lives my friends send me?

Bainsaw
Bainsaw Posts: 4

Level 1

when I send requests for lives my friends accept them but I am not receiving them!

Answers

  • QueenB
    QueenB Posts: 15,430
    Welcome to our Community @Bainsaw🤗

    Are you sure your friends are sending them? How do you know they have received your requests? 

    Also, which device are you playing on? Android, Apple, Windows 10?

    Thanks :) 
  • Bainsaw
    Bainsaw Posts: 4

    Level 1

    simply by asking them (including my mother), playing on Windows 7 (yes I know =))
  • Bainsaw
    Bainsaw Posts: 4

    Level 1

    and now I can't even send requests...
  • QueenB
    QueenB Posts: 15,430
    I see... 🧐

    As our games are played by millions of people around all around the world, this means sometimes there can be a delay in messages being delivered, due to sheer volume.

    This is something we're constantly working to improve, however it does also rely on some factors which are outside our control, such as linked social media networks and internet providers. 

    If you're experiencing intermittent issues, we would recommend re-sending the request and if possible, check with your friend that they're receiving and responding to them.

    You can also try switching browsers and clearing the cache to help improve this feature. 

    You can download them from the following links:


    - http://www.mozilla.com/firefox/upgrade.html

    - https://www.google.com/chrome/browser/desktop/index.html

    - http://www.opera.com/computer


    Note! If you're already playing in a supported browser we still recommend trying another browser.


    I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance. Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser's-Cache


    Hope this helps :) 


  • Barbara1972
    Barbara1972 Posts: 8

    Level 2

    edited January 2020
    **Edit by CM: Unsupported language**
  • QueenB
    QueenB Posts: 15,430

    Welcome to our Community @Barbara1972 🤗

    Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood. 

    Please feel free to re-post your question in English and one of our members will be happy to help you.

    Thanks for your understanding and have a lovely day!


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