No bonus box??

LucyOliviaLewis · February 2020

I entered the competition to design a new character on the farm heroes saga game and came 3rd in the final. Unfortunately I didn't receive the bonus box prize and have 2 very disappointed children. I have emailed but got no response. Please could you look into this for me? Thanks

jam3sh · February 2020

I came first and got nothing in the box either!

LucyOliviaLewis · February 2020

Oh no!! Congratulations on coming 1st 😊

Sharon_Loose · February 2020

@Elsa how do I point these 2 players to the correct place for their question to be dealt with?

_Elsa_ · February 2020

Hi @Sharon_Loose thanks for tagging me. @LucyOliviaLewis is definitely mentioning Farm Heroes Saga. @jam3sh didn't mention which game so maybe it's also for for Farm Heroes Saga. This is the support area for Candy Crush Jelly Saga so you have posted this in the wrong community. @Chicken_Slayer is the Superstar who knows that community very well so I am tagging her to offer further help. Also this message needs to be moved to the Farm Heroes Saga community, so I will request this message be moved to Farm Heroes Saga. In the future guys, if you have a Farm Heroes Saga issue you can access their support area here.

LucyOliviaLewis · February 2020

Thanks for your help both. Sorry for posting in the wrong bit 🙄x

wantidamuse · February 2020

QueenB · February 2020

Oh wow, congratulations @LucyOliviaLewis and @jam3sh 👏👏

So I'm guessing you guys are referring to the gift box which appears on the Harvest Rush pop up... This doesn't actually get payed of as your reward is to customize a character.

You should receive a pop up during the day with further instructions as the team is working on this as we speak 😉

LucyOliviaLewis · February 2020

Thanks for replying.. I thought it was just the first one who got to customise a character?? If not, my children will be very happy with that 😊 x

jam3sh · February 2020

Thankyou for your help, I didn’t realise it was on the wrong forum! Hope you get to customise a character Lucy!

LucyOliviaLewis · February 2020

Thanks @jam3sh 😁

No bonus box??

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