Problem with prizes

LucyOliviaLewis · February 2020

I took part in the design a character competition and came 3rd but didn't receive any prize. I have just come 1st in the harvest rush and again has received no prize!! Up until this point, I had received all prizes.. Is there a problem with my account?? Who do I contact as have had no response to last 2 messages. Thanks

Lady_Choo · February 2020

Hi @LucyOliviaLewis , I am going to tag @QueenB to see if she knows what is happening :)

gmverdi1976 · February 2020

I did not receive my 1st place prize after winning Harvest Rush....or I did and haven't noticed.the pop up when I turned my game on says I came in 1st place and when I tap on gift screen just disappears and it does not show the prizes.

QueenB · February 2020

Thanks for the tag @Chicken_Slayer 👍️

@LucyOliviaLewis and @gmverdi1976, as this event is now over and we here in the community do not have access to your game records to check this out, your best option is to get in touch with Player Support here and see if they can look in to it.

In the meantime, don't miss out on the Community contest here 😊

LucyOliviaLewis · February 2020

Thank you both for looking into this for me. I will contact them to see if they can help me 😊

christine88 · February 2020

I had the same problem too. I was in first place and went to claim my prize and it disappeared

Euaki · February 2020

It happened to me also, winning a prize and the lost it...

007jayc · February 2020

Same here. I won 2 Harvest Rush, 1st position, and clicked to get prize but nothing happened each time.

Problem with prizes

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