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Level freezes when Companion gets activated! FIXED on version 5.32.8!!!

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Answers

  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @tiotiote A Warm Welcome to our friendly King Community πŸ€—

    First of all, Thank you for coming back and posting your question in English πŸ‘οΈ

    Now with regards to the issue, I need few clarifications --->

    1) Did you see the "Timer" at the Road Block after you have finished the level # 2530 OR no?

    2) If you did see the timer, did it suddenly disappear?

    3) How many stars did you receive in the Rancid level (the purple level)?

    4) How long has been it since your game is in this "freezing mode"?


    Please post your reply by typing in the open dialogue box provided below.

    Talk to you soon! Have a great rest of the day/evening!


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  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @carlylynn Hearty Welcome to our friendly King Community πŸ€—

    I am very sorry to hear about the issue in your game!

    I see that the level is "Eggs" level and you are using Companion! Some of the Eggs levels are still having issues, but it will be cleared soon!

    And another reason is "using Companion" --> The game freezes as soon as the Companion gets activated. If you notice in the screenshot you have posted, one time it was activated when there 20 moves left, and other time 17 moves left.

    Here is the main thread link if you are interested to know more about the issue ---> "Game Freezing WITH Companion"

    As per one of our Community In-charge, the fix is on the way for this issue. For some, it was already working without any issues, for some the fix has not come yet. But, soon it will be in your game also.


    Hope this made sense and clarifies! Please post back if you need further assistance! You can simply type in the blank dialogue box provided below.

    Thank you for posting in the Community! Have a great rest of the day and a wonderful weekend! 🌺


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  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @LyndaS223 πŸ™‚

    Thank you for coming back and taking time to explain what's going on!

    1) That "Reload" message is coming up only when we play through King.com. Facebook does not have these issues πŸ‘οΈ


    2) Are you using a Companion to play the level? If so, that could be the issue! But, you are saying ONLY 5 moves were left before the game froze! I am wondering if it is the issue with Companion or something else!!

    ** Because the game is becoming frozen as soon as the Companion gets activated -- means when it was supposed to do the help after receiving the needed cropsies (the number becomes 0).

    Do you think this is what's happening OR is it something else?


    3) Did you try the game without using the Companion Helpers -- still the game getting frozen? If so, can you tell me which level you are on and which companion did you use? I will see in my game and check I too have the same issue, then we can escalate it to the Team!


    Looking forward to talk to you further! Have a wonderful rest of the weekend!


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  • mjp17mjp17 Posts: 1 Newbie

    Game 1917 freezes after several moves and so you can not finish the game....so frustrating.

  • Femmie03Femmie03 Posts: 4 Newbie

    U have been trying de get level 1195 for a hole time. But the game freezes all time

    I hope you can fix this


    Greetz

  • sherrilpsherrilp Posts: 20 Level 2

    Level 1719 keeps freezing. There are no new updates and I've cleaned my phone. I did see where someone else said thar level was freezing on them also. Please help

  • stan1981stan1981 Posts: 3,417 Legend

    Don’t bring any animal/companion for this lvl.

    try again

    Regards,Β 
    Stan
  • stan1981stan1981 Posts: 3,417 Legend

    @Femmie03 see the topic!

    don’t bring any animal/companion for this lvl.

    try again !!!!

    Regards,Β 
    Stan
  • tiotiotetiotiote Posts: 23 Level 2

    1  Yes  2  No. the timer remains blocked  3  1 Star  4 Four days 
    


  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello again @tiotiote πŸ˜ƒ

    Thank you for replying back and also for the screenshots πŸ‘οΈ

    OK! Since you are at the Roadblock since past 4 days, it does not matter whether you have passed the Rancid level OR not!! Because, we are supposed to move to the next episode after waiting for 4 days at the Road Block!


    Then you are also having the same issue as many others, who are playing on PC!! The Farm Studio team is working on the issue but, it is taking more time than expected.


    The work-around we have for this issue is (1) Install the game on a Mobile phone and log in through your Facebook and play from level # 2531

    (2) If you have Windows 10 in your PC, you can download the game through Microsoft Center and play there. We do not have Roadblock issue there also.


    If you do not want to follow either of these steps, then unfortunately you cannot continue to play the game till the "Road Block Issue" gets resolved by the King Team!


    Please let me know if I can be of further assistance! Thank you & have a great rest of the weekend 🐢


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  • christine88christine88 Posts: 569 Level 5

    My game keeps freezing and closes out. I'm on level 1532

  • stan1981stan1981 Posts: 3,417 Legend

    @christine88 see my post before urs...

    Regards,Β 
    Stan
  • PummyRajPummyRaj Posts: 12,799 Superstar


    Hello @christine88 How are you doing? Long time, no see πŸ€—

    Are you playing the game with Companion? But, if you are using a Companion, the level just freezes BUT should not close out!!

    What device are you using to play the game?


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