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@Alison123pink my son had trouble with apple and a non king coin game, everytime he hit x on the special offers, he didn't get the items as he didn't want them (he never buys anything in games) , but they charged him £9.99. It ended up costing nearly £200. They refused to do anything so now he has his card removed from there.
However, if you have bought items in Kings games and haven't got them, save the receipt (or screenshot) and contact the friendly team here. They can look at your account and hopefully resolve it for you.