Complaint

dee2127 · April 2020

I did not receive my share of 2 million hold bars after completing the golden egg challenge and no longer quests.

Regards

stan1981 · April 2020

I think the reward is 15 gold bar, u didn’t get it?

dee2127 · April 2020

No I didn't

Diamond_Lim · April 2020

Hello! @dee2127 👋

Welcome to Sweet King Community! 👑

You can click here to ask a question that they will help you faster on Farm Heroes Support Community. 😊

Have a nice and safety day! 😊

Lola_Pop · April 2020

Hello @dee2127 !

I've moved your discussion to the Farm Heroes Community 😊

I'm sure our Farming Queens @QueenB and @QueenMia will help you here 🤗

Cheers!!

QueenB · April 2020

Welcome to our Community @dee2127 🤗

I'm sorry to hear you did not get your part of the Gold 😯 did you happen to grab a screenshot of the pop you get when the event has been completed?

Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team which you can do by selecting the "Contact Us" button below:

FETWBnzVHGKRBOwxKFXtA1Q73kzutMtycSE5H6eSPOCp309t5-uThmrWsRs1qAms-wzmvjPfwZxF1P6969wfx5dt2nXLhlPtgnGV73Yj37m5XmSoVbW_QVyeaL__VDH3XmxPoa7X

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio and include your User ID so they can locate your game records.

Thanks!

dee2127 · April 2020

Noted with thanks

QueenB · April 2020

Just a heads up @dee2127,

If you’ve reached out to our Player Support team lately, please know that we’re currently having some issues that we are trying to fix as soon as we can. A reply to an email might take longer than usual, so please be patient and avoid sending multiple emails, it will not help you get a faster reply.

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