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Complaint

dee2127
dee2127 Posts: 16

Level 2
in Support

I did not receive my share of 2 million hold bars after completing the golden egg challenge and no longer quests.

Regards

Comments

  • stan1981
    stan1981 Posts: 3,418

    I think the reward is 15 gold bar, u didn’t get it?

  • dee2127
    dee2127 Posts: 16

    Level 2

    No I didn't

  • Diamond_Lim
    Diamond_Lim Posts: 167,734

    Hello! @dee2127 👋

    Welcome to Sweet King Community! 👑

    You can click here to ask a question that they will help you faster on Farm Heroes Support Community. 😊

    Have a nice and safety day! 😊

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Hello @dee2127 !

    I've moved your discussion to the Farm Heroes Community 😊

    I'm sure our Farming Queens @QueenB and @QueenMia will help you here 🤗

    Cheers!!

  • QueenB
    QueenB Posts: 15,469
    edited April 2020

    Welcome to our Community @dee2127 🤗

    I'm sorry to hear you did not get your part of the Gold 😯 did you happen to grab a screenshot of the pop you get when the event has been completed?

    Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team which you can do by selecting the "Contact Us" button below:


    FETWBnzVHGKRBOwxKFXtA1Q73kzutMtycSE5H6eSPOCp309t5-uThmrWsRs1qAms-wzmvjPfwZxF1P6969wfx5dt2nXLhlPtgnGV73Yj37m5XmSoVbW_QVyeaL__VDH3XmxPoa7X

    Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio and include your User ID so they can locate your game records. 

    Thanks!

  • dee2127
    dee2127 Posts: 16

    Level 2

    Noted with thanks

  • QueenB
    QueenB Posts: 15,469

    Just a heads up @dee2127,

    If you’ve reached out to our Player Support team lately, please know that we’re currently having some issues that we are trying to fix as soon as we can. A reply to an email might take longer than usual, so please be patient and avoid sending multiple emails, it will not help you get a faster reply. 

Hey! Would you like to give us your opinion?

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