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@QueenB @QueenMia I realised yesterday that I am not getting the unlimited lives. 😭😭😭😭 I didn't get time to mention it until now and now it will be too late for anyone to fix.
I have the latest update in the store. I am ONLY playing on the windows 10 app. Even though I have it elsewhere I never open it on anything else.
I am not reinstalling it as I have too many boosters to lose and besides I don't think that will solve it. All other troubleshooting is done.
I AM getting the pop up for it and clicking on it to activate it. It just doesn't.
My own personal thoughts are there are too many pop ups for it to open for events and other game recommendations and its not registering somewhere. Its only farm I have the problem in, jelly I have got them no issue 🤷♀️
Tagging @Lola_Pop too in case you are online before our queens x
Hey everyone, can I point out its a glitch, not deliberate. If you are not getting it can you find your player ID and post it back here and then it can be looked into.
You're not the only ones 😭
Well when they are contacting us they try to make as if it is a problem with our computers...it is not. The problem is theirs!
I also have windows 10 app and am not getting the lives.
Hi @jim_357 I know how it feels as I know the things I try before I contact anyone about any faults, contacting is usually a last resort.
However, if the team are not aware of any faults and say, 100 players report issues, but millions are playing and don't have problems, it is more likely to be something on the players end. Now if a large amount of players complain, its clear they have an issue that's not the players fault. Until more players complain though, as with any company, they always start with basic troubleshooting.
our isp last night was telling us to try the troubleshooting when broadband went off. Despite many complaining about it, they hadn't had enough numbers. Until many counties (UK) complained then they realised. And then they shut up lol. It was fixed not long after.....
I am playing on windows 10 app. there is no update in the store. I often don't get the prizes I win so I am not surprised that you are not giving me the lives either.
Thanks for the gift...however it didn't work...no unlimited play for me.
Sounds Fun!
SAME FOR ME I AM GETTING IT FOR ALL MY GAMES BUT FARM HEROES
there isn't any way for me to respond to give you my game id. still no lives, no response from support and never get prizes that I won either. rip off.