I am desperate, I still have this probem

While I am playing it comes this screen and I cannot go on. I have to restart the phone and after a bit it comes again. I tried everything, I clear up data and cache, I unistall and reinstall, I change the phone to have more memory, I updated everything, I wrote the customer care. They reply automatically and the problem solve by itself for a few days, then come back again. Anyone have the same problem? I am frustrated about it, I am playing less and I may stop, not fun anymore, such a shame