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No reward for completion of Flower Tower!
imabearnut
Posts: 909 
in Support
I completed the Flower Tower a few weeks ago & never received the reward. I thought that someone was looking into this for me , but apparently not because I’ve heard nothing!
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Answers
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Hi @imabearnut a warm welcome let me get the attention of some of the experts @kiara_wael @Trish24 @Freddy @PummyRaj
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Hello @imabearnut . I'm sorry to hear you have had this problem. Did you ever report it to player support? Anyway, can you please post your game ID# and I will pass this on to the game CMs and hopefully you will hear something tomorrow.
You can find out how to get your game ID# here.
Thank you for your patience and understanding.
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Hi, any help would be greatly appreciated! I really appreciate your willingness to help me! ❤️
My player ID# is 4257891000
4257891000
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Hi @imabearnut a very warm welcome . Great 👍🏾 I will assist you get some more experts here to give you their kind support.
Best of luck and enjoy crushing 🍭🥂
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Hello and thanks for marking.
Since a superstar has already answered and takes care of it, you do not need to request further help.
Thank you very much and I think it's great for wanting to help !!💗🤗
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Noted @Spinnifix i didn’t actually undermined the superstar who already is paying an attention but because I saw after @bearwithme responds , @imabearnut was still requiring more assistance and it’s why I wrote “more experts “. Thanks for this knowledge because we learn everyday . 🍭🥂
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Hello @imabearnut - I am sorry this happened to a fellow bear lover. I understand the CM has contacted you and also that you have contacted Player Support. I know how frustrating it is that you didn't get your reward after working so hard to complete the Flower Tower, but unfortunately the studio doesn't reimburse players for free rewards that for whatever reason, they didn't receive. Hopefully this will not happen to you again.
In future, it is always a good practice to clear your cache and log out of your device for 10-15 seconds on a regular basis as well as ensuring you always have the latest version of the game. This can sometimes help ensure your game runs smoother and help eliminate some of the random issues that can occur.
If this for some reason turns into a repetitive problem - then please repost again and we will try and help you further.
Thank you.
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Hello @bearwithme
Thank you! It’s fine! I just thought that I would make them aware of the issue so hopefully they could look into & fix it.
Have a great day! ❤️
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We've spoken about this before and I am afraid we are not able to replace free items that has not been received. Did you contact Player Support as instructed before?
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