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internet loss
Answers
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Dear @LisbonSpain
Yes, that is "Kingdom" account 🙂 I just wanted to make sure that you have saved your game one way or the other (Facebook or King account).
I completely understand your frustration 😔 Believe me, I do, because I was in same situation couple of years ago!
We cannot play the game and none of the suggestions given to us do not work either! So, what is there that can be done!!!
Usually, when this kind of "no internet" issue occurs on one single game and all other games and Apps are working fine -- re-installing that game is the best option and it works! Usually, reinstalling an App removes all of the bugs in that App and starts working fine again.
But to above player, that step did not work either, not sure why!!! That is the reason, I do not have any other suggestions to give you. Oh! I am just a player like yourself! I like to help out my co-players here in the Community 🙂
You can try one thing though... on your Android, try to switch from WiFi to Data Connection or vise-versa. If it is the connection issue, that might take care of it.
Since it is the weekend, all our Community In-charge team is out of the office and will be back only on Monday.
Very sorry for being not much of a help with the issue you are having 🙏
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If you have a problem connecting your game to the Internet by not connecting it to Facebook, cancel the synchronization and then reactivate it from the Facebook application, clear the temporary storage memory and internal data for the game, register with your email or delete and reinstall the game, but you must have the email associated with the game to protect Your progress
