Cat-13

Noble

Hey Cat, Thanks for your feedback. We cannot help you any further sadly unless you can provide us with a screenshot of the situation. On our side and on the Social Support side that is also helping you out there isn't much more we can do unless you provide us with how the issue looks like on your side. I'm sorry but we…

Hey Cat, Thanks for your feedback. We cannot help you any further sadly unless you can provide us with a screenshot of the situation. On our side and on the Social Support side that is also helping you out there isn't much more we can do unless you provide us with how the issue looks like on your side. I'm sorry but we…

I have passed it on, don't worry :) I think Xarly said you had spoke to someone from the email side recently? So they are aware, but wow. Have they tried resetting your game? I am wondering if that might be an option. You would automatically get 2 stars I think on each level passed, but it might sort it out. I will ask!…

You can also find the contact email here with the sheer volume of players and emails the company get daily, it would be impossible to actually speak to anyone directly by phone :) Yes my friend in the UK found that out. I hope someone would at least replace SOME of the lollipops or the color bombs/fishes I lost so much.

Hi Cat, I know Xarly told you to go back and check every level as there has to be a level somewhere without stars? Have you scrolled all the way to the bottom? As to the gift boxes. It seems they are not meant to be there all the time, but an event that comes and goes, and will come back but not straight away. It seems…

Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too…

Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…

Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will not come in. Your avatar needs to be somewhere. If not, another option we can…

Fix it, King! I have been trying to reach someone for 4 months now. Does anyone ever look at Tect support? You have people over a year complaining about NOT getting gift boxes. Or the Rainbow road. Myself included. Things seem to go wrong in the 500 600 level. I get my stars, avatar follows me. But no gift boxes. I'm stuck…