Comments
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If you need to use the contact form please also be sure to select the correct options in the form so that your email will land in the correct queue. Thanks!
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Hi welcome to our community! Boosters are saved to your device and not the game data, so you can use them when offline too. Boosters will only be available on the device that they were purchased on. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason we do not…
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Hi @vansrock welcome to our community! Please see our full purchases guide here :) Thanks!
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Thanks @Elsa Hi @Janden07 please see our full guide on the Buddy Challenge here How do I opt-out? If the rewards and fun of the Buddy Challenge aren't something that appeals to you, don't worry - you can switch this feature off. To do this, take the following steps on a mobile device. * Open Candy Crush Saga * Before…
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Hi @nmahieu welcome to our community! Let's see if we can get you back on track! Please see our full iOS troubleshooting guide here If these steps do not work, you may need to check that your iPad is still fully compatible with our games, this guide here can help you. Thanks!
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Hi @gostomuitodejogar welcome to our community. For all problems relating to lost progress or levels not saving, please see our full guide here Thanks!
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Thanks @firebombmarkus!
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Hi everyone, Welcome to our community. I am very sorry if you have experienced a problem with a purchase, please see our full guide here on where to get this resolved quickly. Thanks! :)
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Hi everyone! We no longer handle progress problems on the community for data reasons, please see our guide here on how to restore your progress :) Thanks!
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Thanks @firebombmarkus! @Carole_McSherry I can see our Superstar @Elsa gave you some troubleshooting tips here to try, please continue to reply on the same thread rather than starting a new one :) Thanks!
