JillyJill

Pro Player

Comments

  • Hi Mrs P, Thank you for contacting King Care! This is a known bug which has resurfaced. The game studio is currently working on a fix. Sorry for the delay and thank you for your patience while this is being resolved. Best regards, Jilly 
    in Since the latest update I can't move past 705! Comment by JillyJill January 2018
  • Hello Michkurtz, Thank you for contacting King Care! Unfortunately King Care no longer handles purchase/payment issues. You'll have to send an email to King, follow the steps in this blog: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Best regards, Jilly 
    in Not getting purchases Comment by JillyJill January 2018
  • Hi KjDenison, Thank you for contacting King Care! Here are some links to help you better understand why you may not be getting certain features: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here https://care.king.com/en/blog/article/when-can-i-get-my-events Hope this helps…
    in I am on level 2400 everyone I talk to has had the magic helmet challenge why not me? Comment by JillyJill January 2018
  • Hi Chasoster, Thank you for contacting King Care! Sorry to hear you're having these issues you can try the steps in the following link, hopefully it will help with the error message you are getting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out I hope this helps! Jilly 
    in An error has occured. We are doing our best to fix it, please try in a moment. Comment by JillyJill January 2018
  • Hi Mary, Thank you for contacting King Care! Sorry to hear you're having these issues you can try the steps in the following link, hopefully it will help with the error message you are getting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out I hope this helps! Jilly 
    in Is the game ever going to work again on Facebook or do I need to delete the ap?? Comment by JillyJill January 2018
  • Hi Evie, Thank you for contacting King Care! This is a common issue with timed levels and the reason is almost always that you may have let a bomb hit zero. If you reach your desired score and you don't have any moves to kill a bomb then just let time run out and you'll be able to pass. Hope this helps! Jilly 
    in Why can’t I move past 1925 Comment by JillyJill January 2018
  • Hello Roland, Thank you for contacting King Care! New levels will be released on Wednesday, just make sure your app is updated on Wednesday. Best regards, Jilly 
    in further levels for ccs on WPs??? Comment by JillyJill January 2018
  • Hi K.Shah, Thank you for contacting King Care! I just went through 1879 again to see if there is a glitch. I passed it but I made sure to use my check mark booster just in case, I had enough come down in order to get the required amount of yellow. I guess easier said than done but you'll get through it. Just keep trying…
    in Collect of order glitch - level 1879 Comment by JillyJill January 2018
  • Hi Michal, Thank you for contacting King Care! If you used a new Facebook profile that's not associated with your King account it will think you're a new player and not recognize your progress. You will have to go back to use whatever you were using before. I hope I understood your question clearly. Best regards, Jilly 
    in Lost progress Comment by JillyJill January 2018
  • Hello fionaquinton, Thank you for contacting King Care! Unfortunately King Care no longer handles purchase/payment issues. You would ultimately have to email King in order to get your refund. Please read the blog below in order to do so. https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1…
    in Why when I purchase gold bars I don’t receive them at times but you still take my money? Comment by JillyJill January 2018
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